(IJACSA) International Journal of Advanced Computer Science and Applications, Vol. 13, No. 3, 2022 65 | Page www.ijacsa.thesai.org A Comparative Analysis of Multi-Criteria Decision Making Techniques for Ranking of Attributes for e-Governance in India Bhaswati Sahoo 1 , Rabindra Narayana Behera 2 , Prasant Kumar Pattnaik 3 School of Computer Engineering, Kalinga Institute of Industrial Technology, Deemed to be University, Bhubaneswar, India 1, 3 National Informatics Center, Bhubaneswar, India 2 Abstract—e-Governance is the system in which all the public services are made available in the online platform with the help of secured cyber architecture. Government along with the people have praised the ability of Information and communications technology (ICT) around the world in stimulating the various vital sectors of the economy. The advanced technologies have provided speed, inexpensive and convenient method of interaction and communication. In various developing and developed countries, these newly adopted technologies have shown direct positive impact on the country’s productivity, efficiency and thus leads to rapid development. This work represents a comparative study of various Multi-Criteria Decision Making (MCDM) techniques like Technology, Multi- criteria Decision making, Ranking, Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS), Weighted Sum Model (WSM) and Weighted Product Model (WPM) to find the ranking of various attributes responsible for better decision making for implementing successful e-Governance in developing country, India. Keywords—e-Governance; information and communication technology; multi-criteria decision making; ranking; technique for order of preference by similarity to ideal solution (TOPSIS); usability; weighted sum model (WSM); weighted product model (WPM) I. INTRODUCTION The word e-Government refers to a broad set of applications defined and created in order to solve various administrative issues, i.e Government services or government sector-related issues. The development in utilize of Information Technologies and Communication Technology (ICT) has extended to new domains starting from entertainment and information sharing, to medicine, education and science [14]. Most of the e-Governance services are web-based applications. This helps the citizens for better access to the various e- Governance services [8]. e-Governance in India has advanced persistently beginning from digitization of government offices and departments to segregated sectors centered at adapting e- Governance usages in different areas of the government at various levels i.e. national, district, state or local levels. These segregated sectors were unified into a single vision and strategy given by the National e-Governance Plan (NeGP) in 2006 [3]. The NeGP takes a holistic scenario of e-Governance plans, strategy and activities within the nation, merging them into a cumulative and collective view for a common shared cause. Revolving around this digitization concept, a huge nation-wide infrastructure is evolving and made accessible to the people of the remotest of villages, and expansive scale digitization of records is been undertaken to have easy, secured and reliable access over the Internet services. e-Governance plays a major component of the country’s governance system and also is a vital part of the administrative reform agenda in developing country like India. The NeGP organization has the capability to accumulate large savings in costs by the method of sharing of core and support infrastructure, empowering interoperability through measures, and of presenting a seamless view of government to citizens. The ultimate objective is to allow transparent public services to citizens. In the course of time various strategies are planned and are implemented for designing better e-Governance for the citizens. But despite of so many proposals, some fail because of the improper implementation attributes. In order to make a project successful, it is required to study all the critical factors starting from governance, management to implementation and getting feedback on services responsible for making a successful project. Multi-criteria Decision making techniques (MCDM) are useful in cases where many factors stands validated for the success of one cause. The conflicting areas are analyzed effectively in this process of decision making. In a typical MCDM algorithm, weights are assigned to each criteria available for analysis, and basing on the weights, each criteria is analyzed with reference to some collected data or information. Basing on the algorithm, the criteria are ranked or weighted in order of their dependency for the success of a given solution. The method of structuring difficult problems properly and focusing on multiple attributes explicitly proceeds to more informed and good decisions. A number of approaches and techniques have been proposed and applied in different fields for better decision making considering various attributes of a problem [11, 12]. Therefore, in this paper various models of decision making are analysed in order to find the preference order of attribute ranking for making better decision for successful and proper implementation of e-Governance in India.