1 Suprajitno, Sari, Anggraeni, Relationship of Nurse Caring Behaviour with ...
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Poltekkes Kemenkes Malang – East Java, Indonesia P-ISSN : 2355-052X
Email: bedonku@gmail.com E-ISSN : 2548-3811
DOI:10.26699/jnk.v7i1.ART.p001–005
This is an Open Access article under the CC BY-SA license (http://creativecommons.org/licenses/by-sa/4.0/ )
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JURNAL NERS DAN KEBIDANAN
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Relationship of Nurse Caring Behaviour with Patient
Satisfaction at the Emergency Department of Catholic Hospital
of Budi Rahayu Blitar
Suprajitno
1
, Yeni Kartika Sari
2
, Elizabeth Niken Budi Anggraeni
3
1
Nursing Department, Poltekkes Kemenkes Malang
2
Nursing Department, STIKes Patria Husada Blitar
3
Nurse Practitioner, Catholic Hospital of Budi Rahayu Blitar
1
Article Information
History Article:
Received, 14/10/2019
Accepted, 06/03/2020
Published, 05/04/2020
Abstract
One indicator of hospital services is patient satisfaction related to nurses
caring behaviour. The caring behaviour of nurses who provide nursing
services in the Emergency Department is expected to increase the satisfac-
tion of nursing services. The purpose of this study was to study the rela-
tionship between nurses caring behaviour with patient satisfaction receiv-
ing nursing services at the Emergency Department of Catholic Hospital of
Budi Rahayu Blitar. The research design was cross sectional. Sample sizes
were 80 patients who received nursing services at the Emergency Depart-
ment were selected by purposive sampling. The study variables were nurse
caring behaviour and patient satisfaction. Data were collected using a ques-
tionnaire. Analysis using the Spearman rank test. The analysis results ob-
tained p = 0.000 and r = 0.618, which means there is a strong positive rela-
tionship between nurses caring behaviour with patient satisfaction. Sug-
gestion, nurses maintain and even increase caring behaviour, especially
communication skills in the orientation phase.
©2020 Jurnal Ners dan Kebidanan
Keywords:
Caring Behaviour;
Satisfaction