Enhancing Satisfaction of Knowledge User through Quality of KMS: An Empirical Study
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IJCA Special Issue on Issues and Challenges
in Networking, Intelligence and Computing Technologies
© 2012 by IJCA Journal
ICNICT - Number 5
Year of Publication: 2012
Authors:
Puja Singhal
{bibtex}icnict1031.bib{/bibtex}
Abstract
In this present era of technology, organizational knowledge is the only source of long term
sustainable competitive advantage . This has attracted the interest of organizations towards
knowledge management and knowledge management system. Quality of KMS plays a vital role
in satisfaction of Knowledge user. It is not only the amount of use of KMS is important but its
quality is more important along with its usage. This study aimed at identifying the several key
drivers for developing quality of knowledge management system and examining their
relationships with satisfaction of knowledge users. This study thus set to investigate the quality
of KMS in the context of STMicroelectronics (India). A questionnaire survey was conducted to
test the proposed KMS Quality model. The study found that KMS quality drivers such as
knowledge quality, system quality and service quality of KMS were significantly related to the
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