Journal of Human Resource and Sustainability Studies, 2022, 10, 98-110
https://www.scirp.org/journal/jhrss
ISSN Online: 2328-4870
ISSN Print: 2328-4862
DOI: 10.4236/jhrss.2022.101007 Mar. 14, 2022 98 Journal of Human Resource and Sustainability Studies
What Do Consumers Know about Corporate
Responsible Management? A Case Study of
Eight World-Leading Brands and Their
Branding Strategy
Mary B. Frambo, Hans Kok, Bruno Fon
International Business School, The Hague, The Netherlands
Abstract
The background for the present investigation is testing the notion that the
positive effect of Corporate Social Responsibility (CSR) on company perfor-
mance can, at least partly, be explained by the reported synergy between CSR
and branding. For CSR to have a positive effect on branding companies’ CSR
efforts need to be efficiently communicated to potential customers and po-
tential customers need to be aware of CSR activities of companies or associate
specific brands with CSR. We investigated recent video advertisements of
globally leading brands for mention of CSR-related themes. Secondly, in a
survey, we investigated how far consumers are aware of differences in CSR
efforts of these globally leading brands. Our results show that consumers have
little idea of the CSR efforts of world-leading brands. Furthermore, the atten-
tion to CSR-related themes in recent video advertisements is generally not
high and very low for some of the companies.
Keywords
CSR, ESG, Branding, Marketing
1. Introduction
Corporate social responsible management (CSR) is defined by the UN Global
Compact as corporate measures that “align strategies and operations with uni-
versal principles on human rights, labor, environment, and anti-corruption and
take actions that advance societal goals” (United Nations, n.d.-a). These societal
goals are summarized in the 17 UN Social Development Goals (SDGs), covering
How to cite this paper: Frambo, M. B.,
Kok, H., & Fon, B. (2022). What Do Con-
sumers Know about Corporate Responsi-
ble Management? A Case Study of Eight
World-Leading Brands and Their Branding
Strategy. Journal of Human Resource and
Sustainability Studies, 10, 98-110.
https://doi.org/10.4236/jhrss.2022.101007
Received: January 29, 2022
Accepted: March 11, 2022
Published: March 14, 2022
Copyright © 2022 by author(s) and
Scientific Research Publishing Inc.
This work is licensed under the Creative
Commons Attribution International
License (CC BY 4.0).
http://creativecommons.org/licenses/by/4.0/
Open Access