International Journal of E-Politics, 1(4), 77-95, October-December 2010 77 Copyright © 2010, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Keywords: Demographic Characteristics, E-Government, Effciency, Expectations, Responsiveness IntroductIon E-governance is more than just a government website on the Internet. It can be defined as the application of electronic means in the interaction between government and citizens, government and businesses, as well as in internal government operations to simplify and improve democratic government and business aspects of Governance (Backus, 2001). Drucker (2001) defined e-Government as “the use of emerging ICT (Information & Communication Technologies) to facilitate the processes of Government and public administra- tion”. In reality though, e-Government is about choice, it provides citizens with the ability to E-government: Expectations Among People in bangladesh S. S. M. Sadrul Huda, East West University, Bangladesh Rumana Parveen, Dhaka University, Bangladesh Masud Ibn Rahman, Daffodil University, Bangladesh AbStrAct E-Government can be used as an effective tool to create a relationship of trust and confdence between government and people as well as to generate greater effciency and responsiveness of government. This empirical study observes people’s opinions and expectations about positive outcomes of e-Government. The researchers have identifed the expectation level among urban people in Bangladesh concerning outcomes of e-Government and the variability in these expectations in terms of their demographic characteristics. In this regard, the authors emphasize the application of e-Government to improve government’s performance as well as locating the critical factors to succeed in such application. choose the manner in which they interact with the Government and it is also about the choices that Governments make about how ICT are to be deployed to support their citizens’ choices.’ West (2000) expressed similar views, maintaing that “e-Government is the delivery of Govern- ment information and services online via the Internet or through any other digital device on a continueous basis”. Heeks (2004) argues that e-Government can be considered an augmented outcome of ICT usage in the public sector in terms of improving Government process (e-administration), connecting citizens with Government (e-service) and building external interactions (e-society). Though some researchers used the two terms ‘e-Governance’ and ‘e- Government’ interchangeably; recent views draw a line DOI: 10.4018/jep.2010100105