JPSCR: Journal of Pharmaceutical Science and Clinical Research, 2021, 01, 49-61 DOI: 10.20961/jpscr.v6i1.39357 Evaluasi Performa Supply Chain Management Pedagang Besar Farmasi Terhadap Proses Pengadaan Di Apotek Kimia Farma Unit Bisnis Sidoarjo Valiandri Puspadina 1* , Oetari Oetari 2 dan Gunawan Pamudji Widodo 2 1 Program Studi S2 Ilmu Farmasi Universitas Setia Budi, JL. Letjen. Sutoyo, Jebres, Surakarta, Jawa Tengah, Indonesia, 57127 2 Fakultas Farmasi Universitas Setia Budi, JL. Letjen. Sutoyo, Jebres, Surakarta, Jawa Tengah, Indonesia, 57127 *email korespondensi : valiandri12@gmail.com Received 22 January 2020, Accepted 14 December 2020, Published 15 March 2021 Abstrak: Terjadinya pergeseran paradigma pelayanan kefarmasian dari pelayanan obat (drug oriented) menjadi lebih berfokus kepada pelayanan pasien (patient oriented) dengan berdasar kepada Pharmaceutical Care saat ini sedang terjadi dengan tetap mengkedepankan pedoman patient safety. Salah satu penunjang tercapainya patient safety adalah ketersediaan obat yang dipengaruhi oleh prosess supply chain dari pihak distributor kepada apotek. Tujuan dilakukannya penelitian ini adalah untuk mengetahui performa supply chain management dari PBF terhadap proses pengadaan di Apotek Kimia Farma Unit Bisnis Sidoarjo dan memberikan rekomendasi terhadap performa supply chain management dari PBF. Rancangan penelitian ini dilakukan dengan mengikuti rancangan penelitian deskriptif non eksperimental dengan pengambilan data secara retrospektif. Kinerja supply chain PBF diukur dengan pendekatan Supply Chain Operations Reference (SCOR). Model hirarki awal disesuaikan dengan kondisi perusahaan. Normalisasi Snorm De Boer berfungsi untuk menyamakan nilai metrik yang digunakan sebagai indikator pengukuran. Aspek performa Supply Chain Management dari PBF di Apotek Kimia Farma Unit Bisnis Sidoarjo ditinjau dari atribut reliability diperolehan nilai sebesar 45,81 dan atribut responsiveness diperoleh nilai sebesar 15,24 atribut agility diperoleh nilai sebesar 14,40 atribut asset management sebesar 5,99. Secara total diperoleh jumlah skor performa PBF sebesar 81,44 dapat dikategorikan baik untuk sebuah sistem supply chain. Kata kunci: Supply Chain Management (SCM); Supply Chain Operations Reference (SCOR); Pengadaan apotek; PBF Abstract. Distribution of pharmacy supply chainmanagement performance evaluation to the procurement process at the Kimia Farma pharmacy Sidoarjo business unit. Based on the pharmaceutical care that emphasizes patient safety, the current pharmaceutical service paradigm has shifted from drug-oriented to patient-oriented. Among the factors to achieve patient safety is drugs availability that affected by the supply chain process from the distributor to the pharmacy. The purpose of this research was to find out how the performance of supply chain management from distributors to the procurement process at the Kimia Farma Pharmacy Sidoarjo Business Unit and provided the recommendations on supply chain management performance. This research applied a non-experimental descriptive design that the data collected with retrospective way. Distributor supply chain performance was measured by the Supply Chain Operations Reference (SCOR) approach. The initial hierarchical model was adapted to the conditions of the company. Normalization of Snorm De Boer used to equalize the metric values as measurement indicators. According to supply chain management from distributors at the Kimia Farma Pharmacy Sidoarjo Business Unit attribute gained a value of 45,81 in terms of Reliability, 15,24 in terms of Responsiveness, 14,40 in terms of Agility, and 5,99 in terms of Asset Management. PBF performance score was 81,44 totally. It might categorized as good for a supply chain system.