423 Copyright © 2012, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Chapter 21 DOI: 10.4018/978-1-4666-0324-0.ch021 INTRODUCTION E-Government development and implementation initiatives face a number of external and inter- nal challenges that can impact on the structure, operation, and culture of public administration (Snellen, 2000). These challenges span from technological, economic, and organizational is- sues to social, political, cultural, and even legal issues (Carter & May, 2001; Chen, Chen, Huang, & Ching, 2006; R. B. Heeks, 2003; Ndou, 2004). Gohar Feroz Khan YeungNam University, Republic of Korea Junghoon Moon Seoul National University, Republic of Korea E-Government Issues in Developing Countries: An Analysis from a Digital Divide, E-Skills, and Civil Confict Theory Approach ABSTRACT Electronic government, or e-Government, is the practice of providing public services to citizens, busi- nesses, and other government agencies where government services can be accessed through the Internet, mobile phone, fax, mail, telephone, and personal visits (MGAHA, 2005). Developing countries, utilizing the late comer advantage, are mimicking trends of paperless governments with the expectations to reap the same benefts enjoyed by developed countries. However, e-Government initiatives have not always been successful in developing countries. According to the study conducted by Heeks (2003), the rate of e-Government success in developing countries was only 15 percent. The authors believe that such failures are mainly due to certain unique social, economic, technological, and environmental challenges faced by e-Government in developing countries. For example, some major issues include digital divide, politi- cal instability, and skills-related issues. However, the research dealing with these problems is limited. Therefore, in this chapter, the authors discuss these challenges.