Global Business and Economics Review, Vol. 21, No. 5, 2019 583
Copyright © 2019 Inderscience Enterprises Ltd.
Consumer perceptions of corporate social
responsibility and its impact on purchasing in
economic crisis
Ana Pinto Borges*
Research Group of ISAG,
ISAG – European Business School,
Campus de Salazares, Rua de Salazares 842,
4100-442 Porto, Portugal
Email: anaborges@isag.pt
*Corresponding author
Paula Rodrigues and
Francisco Castelo Branco
Lusíada University North,
Rua Dr. Lopo de Carvalho,
4369-006 Porto, Portugal
Email: pcristinalopesrodrigues@gmail.com
Email: franciscocb@por.ulusiada.pt
Abstract: We intend to evaluate whether consumers are concerned about the
social responsibility practices of companies in the economic crisis. For this, we
analysed how consumers perceive corporate social responsibility (CSR) and
then we identified which factors influence purchase in the economic crisis
context. We used a survey to assess the consumers’ behaviour and the
questions were tested in two studies: the first, through confirmatory factor
analysis and the second by logit estimation. For the first study, four main
dimensions resulted of consumer perceptions of the corporate social
responsibility in economic crisis: ecological reasons, no discrimination reasons,
recycling reasons and communication reasons. The second study showed us
that the main findings were that the purchase of socially responsible products is
influenced by the knowledge on the part of the social responsibility practices
consumer, the price of these products, the components perceived by consumers
of social responsibility practices and by the economic recession.
Keywords: social responsibility; consumption; confirmatory factorial analysis;
logit model; economic crisis.
Reference to this paper should be made as follows: Borges, A.P., Rodrigues, P.
and Branco, F.C. (2019) ‘Consumer perceptions of corporate social
responsibility and its impact on purchasing in economic crisis’, Global
Business and Economics Review, Vol. 21, No. 5, pp.583–604.