International Journal of Sciences: Basic and Applied Research (IJSBAR) ISSN 2307-4531 (Print & Online) http://gssrr.org/index.php?journal=JournalOfBasicAndApplied --------------------------------------------------------------------------------------------------------------------------- 255 The Relation between the Quality of Service and the Level of Satisfaction on Inpatienst at Abepura Regional General Hospital Jannete Elisabeth Taroreh a* , A. L. Rantetampang b , Agus Zainuri c a Department of Administrative Management of Health Policy, School of Public Health, Cenderawasih University, Jayapura, Fakultas Kesehatan Masyarakat Universitas Cenderawasih,Jayapura HP : 085244188775 b,c Postgraduate Progman, Faculty of Public Health, Cenderawasih Unversity, Papua a Email: tarorehjanete@gmail.com Abstract The low quality of service will make customer satisfaction, with the emergence of complaints patients. The research aimed to analysis the connection between the quality of service and the level of satisfaction on inpatients at Abepura Regional General Hospital. Use design cross sectional study by using 60 samples taken with technic purposive of sampling. Data is collected by using questionnaire that contains questions about level of satisfaction and the quality of service. Data analysis done with SPSS by test spearman’s rho. Research result shows the quality of service at Abepura Regional General Hospital (Reliability, tangibles, responsiveness, assurance and empathy) which is service doctor , nurse , laboratory / radiology, registration / medical record , pharmacies and the administration system towards patients outpatient Jayapura Regional General Hospital, most of the respondents claimed very good 40%. The level of satisfaction patients at Abepura Regional General Hospital most of the respondents claimed very good 66,7%. There is a significant relation exists between the quality of service to the level of satisfaction at Abepura Regional General Hospital on 2016 with P = 0,000 and Correlation coefficient 1 which is show the relation is very strong. Keywords: level of satisfaction patients; the quality of service. ------------------------------------------------------------------------ * Corresponding author. brought to you by CORE View metadata, citation and similar papers at core.ac.uk provided by GSSRR.ORG: International Journals: Publishing Research Papers in all Fields