Research Article Patient Satisfaction and Associated Factors among Outpatient Health Service Users at Primary Hospitals of North Gondar, Northwest Ethiopia, 2016 Gojjam Eshetie, 1 Amsalu Feleke, 2 and Muluken Genetu 3 1 Department of Medical Laboratory, Denbya Primary Hospital, Gondar, Ethiopia 2 Department of Health Service Management, University of Gondar, Gondar, Ethiopia 3 School of Public Health, Wollo University, Dessie, Ethiopia Correspondence should be addressed to Muluken Genetu; mlkngnt@gmail.com Received 13 March 2020; Revised 7 June 2020; Accepted 6 August 2020; Published 24 August 2020 Academic Editor: Guang-Hui Dong Copyright © 2020 Gojjam Eshetie et al. is is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. Introduction. Patient satisfaction with seeking health services is considered as one of the necessary outcomes of health system and measures of health service quality which is directly linked with utilization of the services. e results of this study were crucial and identified important findings for intervention by decision makers on critical need for patient satisfaction improvement as well as to provide evidence for stakeholders in improving quality of outpatient services. is study was aimed at assessing patient satisfaction and associated factors among outpatient health service users at primary hospitals of North Gondar, Northwest Ethiopia. Methods. Facility based cross-sectional study design was conducted in North Gondar from February to March, 2016, among outpatient health service users. Systematic sampling technique was used to get a total of 413 samples. A pretested structured interviewer administered questionnaire was used for data collection. e data were entered to Epi Info version 3.5.1 and exported to SPSS version 20 for analysis. Bivariable and multivariable logistic regression analysis were used to control cofounders and variables with p-value less than 0.05 at 95% CI were considered as significant. Result. is study showed that the overall patient satisfaction was found to be 56.1% at 95% CI (51.0–61.3). Out of all respondents, 218 (53.45%) were males and 130 (31.9%) of respondents were in the age group of ≥45 years. Availability of drugs within the hospitals, patient waiting time at registration room, waiting time to see a doctor after registration, and consulting on treatment options were found to be significantly associated with patient satisfaction. Conclusion. e overall patient satisfaction at North Gondar primary hospitals was rated low as compared to national figures. Hospital management bodies and health care service providers should give attention to im- provement of drugs availability and reducing waiting time at registration room and the time length to see a doctor after registration in order to improve patients’ satisfaction. 1. Introduction Patient satisfaction is the level of service satisfaction that patients experience from having used a health service from a health facility. e quality assurance and accreditation process in most countries requires that the service satis- faction of patients be measured on a regular basis [1]. As a result patient feedback is important to identify problems from health services that need to be resolved in improving patient satisfaction [2]. Patient satisfaction with seeking health services is con- sidered as one of the necessary outcomes of health systems and a measure of health service quality which is directly linked with utilization of the services. Asking patients for what they think about the health service and treatment they have received is an important step for improving the quality of service and for assuring that local health service deliveries are meeting patients’ service needs [3]. erefore, patient satisfaction with a service is a primary indicator of mea- suring the effectiveness of health care delivery [4]. Hindawi Advances in Public Health Volume 2020, Article ID 6102938, 8 pages https://doi.org/10.1155/2020/6102938