Abstract4Implementation of an ERP system in manufactur- ing organization is closely related with customization of the standard prototype of the system offered by a software house. In case of manufacturing health-care products some additional aspects to standard information circuits must be added. These mean QC, ISO, FDA requested data should be processes paral- lel to bookkeeping ones. In this paper the use of SAP Fiori in the QC process in inbound logistic is presented. Adding SAP Fiori to the existing SAP solution allows to create sociotechni- cal informal group of the users having new key competences. It allows to achieve some benefits measured with CBA method for the organization. It was concluded that integrated IT systems of ERP class may develop sociotechnical systems in organiza- tions used them leading to re-engeneering processes and transi- tion changes. A case study of changes inside a map of process of the manufacturing health-care products plant is presented and discussed. I. INTRODUCTION HE world is changing, and all manufacturing organiza- tions want to be competitive and strictly focused on customer demands and requirements (Kotler, 2007). The customer wants to receive a product of better quality, faster and cheaper. One of possible supports for managing organi- zation fulfilling such demands is implementing the inte- grated IT system of the ERP class. It will help managers to take rational decisions based on optimization costs and a profit, based on constant monitoring of a feed-back between the initial values of a set of key performance indicators and the received response from the surroundings being recog- nized as the value created (Gospodarek, 2012). T There are some well-known ERP solutions for industrial enterprises, like IFS, QAD, SAPS4/HANA, Oracle E-Busi- ness Suite, (Kimberling, 2020). Each of them has some pros and cons. There are some comparisons and rankings on the Internet regarding functionality and operationality, e.g., <Top 10 ERP= 1 , The Top 14 Manufacturing ERP Systems in 2022 2 , Manufacturing ERP Software 3 , Best ERP Software for Manufacturing Businesses 4 , and more. All of ERP sys- tems must be customized and specifically implemented in concrete organization, regarding to its map of processes and the value chain. In all cases it is necessary to define what 1 https://www.top10erp.org/ 2 https://tipalti.com/manufacturing-erp-software/ 3 https://softwareconnect.com/manufacturing/ 4 https://www.softwaresuggest.com/erp-software/manufacturing-industry does it mean the ERP system, because the gap between imagination how it should work from the user and the sup- plier point of view may be the problem in proceeding with the project realized the way using dedicated methodic ap- proach. A lot of specific solutions of implementations of the ERP systems are available over the Internet. In this paper some advantages of using the SAP Fiori tool 5 in the manufactur- ing organization of healthcare scope is presented. SAP Fiori is a design system that enables one to create business apps with a consumer-grade user experience, turning casual users into SAP experts with simple tools that run on any device (e.g., tablets and smartphones). Implementation of the SAP Fiori may be recognized as the reengineering process of the ERP use. The users are deeply involved in process of modi- fications its functionality and the distribution of knowledge in the organization. It resembles the SECI model of knowl- edge socialization (Takeuchi and Nonaka, 1995) and form- ing a sociotechnical system STS (Mumford, 2006) realizing the scrum idea (Takeuchi and Nonaka, 1986) during design the modification (Ghosh & Sahney, 2010). This sociotechni- cal informal structure inside the organization creates innova- tive solutions of managing the related map of processes and becomes the valuable VRIN 6 class human resources with specific key competences 7 (Barney, 1995; Gospodarek, 2012). The aim of this research is to prove that economic aspects of introduction SAP Fiori are effective in increasing func- tionality of the exploited integrated IT system. It is espe- cially suitable for agile incremental, spiral variant of ex- panding usability of the existing SAP system. This approach involves the users into deep interactions with technology what allows to form non formal STS increasing productivity of the whole department. II.THE ERP SYSTEM The base model of ERP function in organizations is pre- sented on the Figure 1. The system is understanding as the tool of measurement the performance of the organization re- garding influence of the surroundings on the economic score. Feedback is the base for time-depending comparisons 5 https://www.sap.com/products/fiori.html 6 VRIN 3 Valuable, Rare, In-imitable, Non-substitutable (The term derived from the resource based theory). 7 https://embapro.com/frontpage/vrioanalysis/6661-discrimination-job SAP Fiori as a Cause of Innovation and Sociotechnical System Maciej Suder High Banking School in Wroclaw ul. Fabryczna 29/31, 53-609 Wroclaw, Poland Email: maciej.suder@wsb.wroclaw.pl Tadeusz Gospodarek High Banking School in Wroclaw ul. Fabryczna 29/31, 53-609 Wroclaw, Poland Email: tadeusz.gospodarek@wsb.wroclaw.pl Communication Papers of the of the 17 th Conference on Computer Science and Intelligence Systems pp. 287–291 DOI: 10.15439/2022F152 ISSN 2300-5963 ACSIS, Vol. 32 ©2022, PTI 287