224 Int. J. Business Continuity and Risk Management, Vol. 10, Nos. 2/3, 2020
Copyright © 2020 Inderscience Enterprises Ltd.
Why medical tourists must go to Malaysia!
Ai Chin Thoo* and
Anis Izzren Noor Khairuddin
Department of Business Administration,
Azman Hashim International Business School,
Universiti Teknologi Malaysia, Malaysia
Email: acthoo@utm.my
Email: aneyzizzren95@gmail.com
*Corresponding author
Huam Hon Tat
Putra Business School,
Universiti Putra Malaysia, Malaysia
Email: huam@putrabs.edu.my
Zuraidah Sulaiman
Department of Business Administration,
Azman Hashim International Business School,
Universiti Teknologi Malaysia, Malaysia
Email: zuraidahs@utm.my
Lee Yoke Lai
Department of Landscape Architecture,
Faculty of Built Environment and Surveying,
Universiti Teknologi Malaysia, Malaysia
Email: lylai@utm.my
Adaviah Mas’od
Department of Business Administration,
Azman Hashim International Business School,
Universiti Teknologi Malaysia, Malaysia
Email: adaviah@utm.my
Abstract: Medical tourism industry in Malaysia is booming and has been
highlighted as a major catalyst for economic development. This study attempts
to examine the determinants that affect the foreign patients’ repurchase
intention to obtain medical treatment in Malaysia. The determinants include
hospital and staff, country factor, combination tourism and health services, and
cost saving. Self-administered questionnaire was the main instrument for data
collection of the study. Data were collected from 117 foreign patients in several
private hospitals located at Selangor, Kuala Lumpur and Johor Bharu using