1 The use of the internet and development perspectives  SYNTHESIS 2015 International Scientifc Conference of IT and Business-Related Research Apstrakt: This paper attempts to quantify experience with Web 2.0 technolo- gies and provide an answer to the question concerning the effects of such quantity of experience on the development of knowledge management system framework. In order to do so we conducted a survey encompassing undergraduate students. We asked them about the quantity of their experience with social networks, wikis, blogs, micro blogs, forums and emails. The results are quite interesting as they show that students have much more experience than we initially suspected, which has clear implications on the development of Web 2.0 based knowledge management system. Abstract: U ovom radu pokušali smo da kvantifikujemo iskustvo u radu sa Veb 2.0 tehnologijama i da odgovorimo na pitanje kakve su njegove implikacije na razvoj modela sistema za menadžment znanja. Da bi smo to postigli anketirali smo studente osnovnih studija vezano za njihova iskustva u radu sa društvenim mrežama, vikijima, blogovima, mikroblogovima, forumima i elektronskom poštom. Rezultati su veoma interesantni jer ukazuju na to da studenti imaju mnogo više iskustva nego što smo prvobitno pretpostavili, što ima jasne implikacije na razvoj Veb 2.0 baziranog modela sistema za menadžment znanja. Ključne reči: Web 2.0, knowledge management, knowledge management system framework. Key words: Veb 2.0, menadžment znanja, modeli sistema za menadžment znanja. THE IMPORTANCE OF EXPERIENCE WITH WEB 2.0 TECHNOLOGIES FOR KNOWLEDGE MANAGEMENT SYSTEM DEVELOPMENT VAŽNOST POZNAVANJA VEB 2.0 TEHNOLOGIJA ZA RAZVOJ MODELA SISTEMA ZA MENADŽMENT ZNANJA Mladen Veinović, Mladen Opačić University Singidunum, Danijelova 32, Belgrade, Serbia E-mail: mveinovic@singidunum.ac.rs DOI: 10.15308/Synthesis-2015-1-4 1. INTRODUCTION Web 2.0 technologies or as they are also called social media technologies have become predominant on the Internet. Social networks such as Facebook and LinkedIn have millions of daily users. Some of them access Internet using mobile devices such as smartphones, which makes them permanently online, even while they are sleeping. At the time of writing this paper, Face- book had 745 million mobile daily active users (Facebook, 2015) and 1.39 billion monthly active users. Tese and other technolo- gies such as wikis have also found their way into our daily lives (Đorđević Boljanović J. et al., 2014). Tis goes so far that we regularly check for unknown terms on Wikipedia even without consciously thinking about it. Blogosphere comprised of blogs and micro blogs have become almost as infuential source of information as television and radio. Everyone can start a blog and instantly become a blogger, with little or no efort. Sharing experience and knowledge with the whole world has never been easier. As time progresses people also become more and more skilled with the use of these technologies. However, research of implications of this accumulated tacit knowledge on knowledge management system frameworks is almost nonexistent. Numer- ous knowledge management system frameworks (Heisig, 2009) have been proposed in knowledge management literature. Most of them are based on older Web 1.0 technologies and principles. Tere is also a great number of Web 3.0 based knowledge sys- tem frameworks. Frameworks based on Web 2.0 technologies and principles might not be that numerous but they have a vast potential in the sense that Web 2.0 are the most popular tech- nologies. However, none of the existing frameworks consider the quantity of accumulated tacit knowledge and experience an important factor in knowledge management system framework development. We believe that the knowledge users have accu- mulated using Web 2.0 technologies should be considered an important factor. Terefore, this paper shall attempt to quantify experience with Web 2.0 technologies and answer the question about the efects of such experience with most popular Web 2.0 technologies on the development of knowledge management system. 2. LITERATURE REVIEW Tere are generally two main approaches to the application of Web 2.0 for knowledge management uses in the literature (Heisig, 2009). Te frst approach (Martin-Niemi & Greatbanks, 2009) generally focuses on the research of the application of one specifc Web 2.0 technology. For instance, it can refer to ways in which blogs (Martin-Niemi & Greatbanks, 2009; Li & Li, 2009) or wikis (Razmerita & Kirchner, 2011) (Grace, 2009) can be used for knowledge management. Te second approach explores Web 2.0 as a whole. Researchers who use this second approach are focused on the creation of knowledge management system frameworks. Tese frameworks (Zhao et al., 2012) attempt to explain how Web 2.0 technologies should function together as a system to help the organizations to get the most out of their knowledge resources. In this paper, we are closer to the holistic approach as we study particular technologies in the function of inclusion into the knowledge management system framework.