Gambaran Persepsi Pasien terhadap ... (Alma Malika Idris, Mustakim, Fini Fajrini, Noor Latifah) 470 Jurnal Dunia Kesmas, Vol. 9 No. 4, Oktober2020, hal. 470-479 ISSN 2301-6604 (Print), ISSN 2549-3485 (Online) http://ejurnalmalahayati.ac.id/index.php/duniakesmas/index Gambaran Persepsi Pasien terhadap Implementasi Pelayanan Kesehatan Selama Masa Pandemik COVID-19 di Wilayah Kota Depok Tahun 2020 Description of Patients' Perceptions of Health Service Implementation during the COVID-19 Pandemic in Depok City in 2020 Alma Malika Idris 1 , Mustakim 1 , Fini Fajrini 1 , Noor Latifah 1 1 Prodi Kesehatan Masyarakat, FKM Universitas Muhammadiyah Jakarta, Indonesia *Korespondensi penulis: almalikaidris@gmail.com Penyerahan: 17-06-2020, Perbaikan: 24-07-2020, Diterima: 23-09-2020 ABSTRACT Coronavirus Diseases 2019 (COVID-19) is a new type of disease that has never been previously identified in humans. COVID-19 cases in Indonesia until April 30, 2020 reached 10,118 cases with 792 deaths. The province with the highest number of COVID-19 cases was DKI Jakarta, reaching 4,175 cases with 371 deaths. Depok City is the city with the first COVID-19 patients in Indonesia and the trend of the development of COVID-19 infections in Depok City continues to increase every day, until 10 May 2020, 426 confirmed cases and 24 deaths. This research is a quantitative study with a cross sectional design with the number of respondents in the study, namely 107 samples. The data collection method uses a questionnaire through a questionnaire distribution in the form of google form. It was found that most of the respondents, namely 52.3%, had the perception that the implementation of technical controls in health services was appropriate, most respondents, namely 63.6%, had a perception that the implementation of administrative controls in health services was appropriate, and 55.1% have appropriate perceptions of the implementation of PPE in health services. Health services are expected to implement infection prevention and control programs consistently in accordance with the guidelines and to carry out continuous evaluation. Keywords: Implementation of Health Services, Technical Control, Administrative Control, PPE. ABSTRAK Coronavirus Diseases 2019 (COVID-19) adalah penyakit jenis baru yang belum pernah diidentifikasi sebelumnya pada manusia. Virus penyebab COVID-19 dinamakan Sars-CoV- 2. Kasus COVID-19 di Indonesia hingga tanggal 30 April 2020 mencapai 10.118 kasus dengan kematian mencapai 792 jiwa. Provinsi kasus COVID-19 tertinggi yaitu DKI Jakarta mencapai 4.175 kasus dengan kematian 371 jiwa. Kota Depok merupakan kota dengan pasien COVID-19 pertama di Indonesia dan tren perkembangan infeksi COVID-19 di Kota Depok perhari terus meningkat, hingga tanggal 10 May 2020 terkonfirmasi mencapai 426 kasus dan kematian mencapai 24 jiwa. Penelitian ini adalah kuantitatif dengan desain penelitian cross sectional dengan jumlah responden dalam penelitian yaitu 107 sampel. Metode pegambilan data menggunakan kuesioner melalui sebaran angket dalam bentuk google form. Hasil Penelitian didapatkan bahwa sebagian besar responden yaitu 52,3% memiliki persepsi bahwa implementasi pengendalian teknis di pelayanan kesehatan sudah sesuai, sebagian besar responden, yaitu 63,6% memiliki persespi bahwa implementasi pengendalian administratif di pelayanan kesehatan sudah sesuai, dan 55,1% memiliki persepsi sudah sesuai terhadap implementasi APD di pelayanan kesehatan. Bagi pelayanan kesehatan diharapkan dapat melaksanakan program pencegahan dan