113
Auditory Marketing Strategy and Customers Experience in Bar &
Restaurant Businesses in Port Harcourt
Nwachukwu, Darlington, Ph.D; Maudlinepac, Buna Ekubo, Ph.D
darlinton.nwachukwu@iaue.edu.ng
swt09.88@gmail.com
Published by
Africa Research Corps Network (ARCN)
in Collaboration with
International Academic Journal for Global Research (iajgr) Publishing (USA)
Strictly as per the compliance and regulations of:
© 2022. Nwachukwu, Darlington, Ph.D; Maudlinepac, Buna Ekubo, Ph.D. This is a research/review paper, distributed under the terms of the
Creative Commons Attribution-Noncommercial 4.0 Unported License http://creativecommons.org/licenses/by-nc/4.0/), permitting all non-
commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.
International Journal of Business, Economics and Entrepreneurship Development in Africa
Volume 10, Issue 5, PP 113-130, ISSN: 2360-9402, November, 2022, DOI: 172642333210459
Double Blind Peer Reviewed International Research Journal
http://arcnjournals.org
journals@arcnjournals.org
©Africa Research Corps Network (ARCN)
Abstract: This study empirically investigated the extent to which auditory marketing strategy relates to
customers experience in bar & restaurant businesses in Port Harcourt. The quantitative research method which
utilized a cross-sectional survey research design was adopted in the study. The target population comprised of
all the customers of 113 bars and restaurants in Port Harcourt as listed in https://www.manpower.com.ng.
This population is an infinite population; hence the Godden (2004) infinite sampling technique was deployed
which gave us a sample size of 384. Three hundred and sixty two (362) copies of questionnaire out of the
distributed 384 were valid and used for the study. The main research instrument (copies of questionnaire were
validated through expert checking while Cronbach Alpha Test was used to check for its reliability. The findings
of the study showed that auditory marketing strategy has significant positive relationships with the measures
of customers’ experience (customer satisfaction and customer repurchase intentions). Hence the study
concluded that auditory marketing strategies significantly influence customers’ experience in bar &
restaurants businesses in Port Harcourt. Hence, the study recommends management of bar & restaurants
applications of auditory marketing cues such as the right kind of music played, the tempo and volume of the
music since it has proven to help influence the mood of the customers to relax and have a pleasant experience.
Key words: Auditory marketing Strategy. Customer’s Experience. Customer Repurchase Intentions. Customer
Satisfaction.