394 Int. J. Mobile Learning and Organisation, Vol. 12, No. 4, 2018 Copyright © 2018 Inderscience Enterprises Ltd. Validating student satisfaction with a blended learning scheme in Universitas Terbuka setting Maximus Gorky Sembiring Faculty of Education and Teacher Training, Universitas Terbuka, Jalan Cabe Raya Pondok Cabe, Pamulang Tangerang Selatan, Indonesia Email: gorky@ecampus.ut.ac.id Email: gorkysembiring@gmail.com Abstract: Blended learning scheme of Universitas Terbuka was explored here. It was aimed at validating on how, in what routines independent, moderating and dependent variables involved were interrelated. Exploratory design was utilised as part of mixed method. It was qualitatively established first that blended learning satisfaction reflected by instruction, interactivity, instructor, management, technology and OER-wise. Satisfaction led to student learning, competence, motivation, retention and value. It was quantitatively hypothesised that satisfaction was influenced by independent and it had corollary to the dependent variables. This configuration was completed through reviews and focus-group discussions prior to performing survey. Important- performance analysis (IPA) and customer-satisfaction index (CSI) were utilised to measure satisfaction and importance degree. Eleven hypotheses were assessed using structural-equation model (SEM); nine were validated. Management was the most influential factor, followed by interactivity, instructor, and instruction; excluding OER-wise and technology. Retention was influenced by satisfaction, followed by enhance learning, value, motivation and competence. Keywords: blended learning; exploratory design; IPA; CSI; SEM. Reference to this paper should be made as follows: Sembiring, M.G. (2018) ‘Validating student satisfaction with a blended learning scheme in Universitas Terbuka setting’, Int. J. Mobile Learning and Organisation, Vol. 12, No. 4, pp.394–413. Biographical notes: Maximus Gorky Sembiring is a Senior Lecturer at the Faculty of Education and Teacher Training of Universitas Terbuka. His research mainly focuses on student support systems for open distance learners. He is currently the Director of Research Center of the University. This paper is a revised and expanded version of a paper entitled ‘Validating Student Satisfaction with a Blended Learning Scheme in Universitas Terbuka’ presented at the ‘2017 International Conference on Open and Innovative Education (ICOIE 2017)’, The Open University of Hong Kong, Hong Kong, 12–14 July 2017.