How to Cite:
Minh, N. L. T., & Huu Ai, T. (2022). Assess the satisfaction of Van Hien University students with the
service quality of Ohao smart. International Journal of Health Sciences, 6(S5), 2628–2641.
https://doi.org/10.53730/ijhs.v6nS5.9210
International Journal of Health Sciences ISSN 2550-6978 E-ISSN 2550-696X © 2022.
Manuscript submitted: 18 Feb 2022, Manuscript revised: 27 April 2022, Accepted for publication: 9 June 2022
2628
Assess the satisfaction of Van Hien University
students with the service quality of Ohao smart
Nguyen Le Thi Minh
HUTECH University
Corresponding author email: Ltm.nguyen@hutech.edu.vn
Tran Huu Ai
Van Hien University
Email: aith@vhu.edu.vn
Abstract---The study presents an overview of the characteristics of
the research sample, a general description of the sample's response
results, and the results of testing the measurement scales, the
research sample has reflected the characteristics of the research
crowd. The results of the scale test using Cronbach's Alpha and the
EFA factor analysis help us extract the components of leadership style
affecting student satisfaction: (1) Ohao Smart design and landscape,
(2) Ohao Smart responsiveness, (3) Ohao Smart support service
quality, (4) Food quality /reliability, (5) Ohao Smart price. The scale of
research concepts has reached convergent and discriminant validity
through satisfying the conditions of EFA factor analysis and Pearson
correlation analysis. The test results of linear regression show that all
5 components have a leadership style that positively impacts student
satisfaction at a significant value of < 0.05 (95% significance level).
The model test results show that the model is suitable, there is no
violation of the test assumptions, and the results of testing the
hypotheses are accepted.
Keywords---Leadership style, student satisfaction, Ohao Smart.
1. Introduction
The characteristic of the commodity economy is that there must be competition
and comparison, in which the customer is the one who decides the success or
failure of the business, so service quality is increasingly considered in and more
concerned about businesses and customers. Service quality is one of the leading
factors creating a competitive advantage. Therefore, businesses often try to
provide higher quality services than their competitors. It is important to meet or
exceed the service quality expectations of the target customer. Service quality has