European Journal of Molecular & Clinical Medicine ISSN 2515-8260 Volume 07, Issue 07, 2020 148 The Influence Of Doctors And Patients’ Perception On The Drugs Availability In The Hospital During The Era Of National Health Insurance Satibi Satibi 1 , Pratiwi Ayu Dritani 2 , Dwi Yufenita 3 , Septimawanto Dwi Prasetyo 4 1,4 Department of Pharmaceutics, Faculty of Pharmacy, Universitas Gadjah Mada, Sekip Utara Road, Sleman, 55281, Special Region of Yogyakarta, Indonesia 1 2,3 Student of Magister Program, Faculty of Pharmacy, Universitas Gadjah Mada, Sekip Utara Road, Sleman, 55281, Special Region of Yogyakarta, Indonesia 2 Email: 1 satibi@ugm.ac.id Abstract: The drug availability is still a problem in the JKN (National Health Coverage) era in Indonesia, this is the role of pharmaceutical industry in support the drugs availability by implementing good supply chain management. The research aims to identify the factors of production planning, production capacity and procurement of raw material in the pharmaceutical industry in support the drugs availability in the JKN era. This research is descriptive study with qualitative methods. This research uses primary data form in-depth interviews with employees at four national pharmaceutical companies that won the e-Catalogue tender as a producer of generic drugs in Jakarta. The sampling in this research is by purposive sampling with 6 key informants on supply chain management. The data was analyzed by interview transcripts, interpretation data and checking the validity of the data by triangulation. Production planning, production capacity and procurement of raw material have an influence on pharmaceutical companies in support the drugs availability. Production planning, production capacity and procurement of raw material have an influence on pharmaceutical companies in supporting drugs availability, because the RKO (drug requirement planning) used as the basis for procurement of drugs in e-Catalogue is inaccurate so the pharmaceutical companies can’t make accurate production planning and quantity of public drugs aren’t right amount, time and aren’t available when needed and procurement of material still depends on imported raw material with lead time 1-3 months so it can be increase of potentially a public drug stock out. Keywords: doctors, patients, drugs availability, national health coverage I. INTRODUCTION Health development constitutes integral part of national development in realizing health development of Indonesia country, so the Constitution Number 40 year 2004 regarding National Social Security Sytem (SJSN) was creatted. National Health Insurance or JKN constitutes the part of National Social Security System (SJSN) to fulfill the basic need of worthy public health given to everybody that has paid the premium or the premium is paid by the government(Kemenkes, 2004). Health service system is good if the structure and function of health service fulfill the following conditions: available, equity, can be assecced and can