Smart Business Characteristics as an Approach to Develop Business Performance YANAL M. KILANI Faculty of Business, Isra University, JORDAN Abstract: The current study aimed at examining the impact of smart business networks' characteristics on organizational performance from the perspective of industrial sector's decision makers in Jordan. Variables of (Adaptability, Agility, Innovation, Ability to meet requirements, and Robust Behavior) were adopted as the main and most obvious characteristics of SBN. Quantitative approach was adopted and (112) general managers, projects managers and operations managers responded to the questionnaire. Results of study indicated that respondents within industrial sector in Jordan had very positive and supportive attitudes towards the idea of SBN among organizations; they also seemed to have been a part of an SBN of an industrial nature and they have experienced its positive impacts on their and their organizational performance. Results of study also indicated that all hypotheses of study were accepted and characteristics of SBN were supportive in developing organizational performance, among the most influential variables of study appeared to be the robust behavior which seemed to have influences the long-term plans that are adopted by the organization through robustly supporting every milestone adopted. Study recommended granting extra attention to IT infrastructure within organizations in order to be able to cope with the concept of SBN and benefit from all its ramifications. Key-Words: Smart Business Network, Business Modeling, Agile Business, Flexibility, Requirements, Business Environment, Business Performance, Organizational Performance. Received: May 15, 2021. Revised: April 5, 2022. Accepted: May 3, 2022. Published: May 26, 2022. 1 Introduction There are many approaches and principles through which technology is exploited in the service of the business environment, and therefore these uses ranged between automation and modern electronic devices, and linking the organization in the cloud in order to facilitate access to information for working individuals until the stage of automating decision-making processes and what is produced about it [1]. Among the recent developments that cannot be neglected is the idea of the SBN, for which many administrators and representatives of the community of scholars met in the Netherlands in 2006 in order to present the idea of the smart business network, which opened new dimensions to the concept of business networks [2]. And its environment by integrating complexity theory, information systems and theories of organizational change in order to understand what organizations must adopt in terms of line and strategies related to technology [3]. 1.1 Problem Statement In light of the international economic transformations that adopt the single market, the corporation lives in a changing and complex environment dominated by uncertainty, imposing on it many and great challenges that it has not witnessed before. It must confront them quickly and efficiently, to anticipate sudden changes in it, and to secure its future at least in the short term, especially Most of the markets are saturated with goods and services whose life cycle decreases very quickly, in addition to the observed slowdown in global economic growth in some sectors, as well as in demographic growth, which is increasing at a steady pace [4]. Many scholars, administrators and decision-makers tried to understand the fixed system of organizations and individuals in order to succeed in an interconnected world as a result of the presence of technology, which led to the emergence of what is known today as a business operating system based on the idea that the organization must separate the logic of its behavior from its actual implementation [5]. As a result of the great technological development in the business environment – as according to [6]- it is imperative that organizations operate and manage flexible business processes across different organizational domains that are dynamically linked in ever-changing networks. This has led to the formation of new management methods and tools to be able to change operations on the go while WSEAS TRANSACTIONS on ENVIRONMENT and DEVELOPMENT DOI: 10.37394/232015.2022.18.57 Yanal M. Kilani E-ISSN: 2224-3496 584 Volume 18, 2022