Chapter 5
Assessing Designers’ Perception,
Analysis, and Reflective Using Verbal
Protocol Analysis
Muhammad Jameel Mohamed Kamil, Shahriman Zainal Abidin
and Oskar Hasdinor Hassan
Abstract This paper examines designers’ response toward the theory of uncon-
scious interaction and cognitive of human behavior in the everyday product. During
the Verbal Protocol Analysis (VPA) study, 30 designers were given four selected
images which have been categorized into four attributes of unconscious interaction
in everyday human behavior. At the same time, they were asked to verbally respond
to following aspects: (1) their perception toward the attributes of the unconscious
interaction of human behavior in everyday life; (2) their analysis on the given
images; and (3) their reflection of those given images. The contribution of the study
led to the identification of designers’ abilities to perceive, understand, analyze, and
reflect in enhancing the value of an existing product by interpreting the design
needs from the four attributes of unconscious interaction in everyday human
behavior.
5.1 Introduction
Ever since the aggressive expansion of technology features in design, one of the
current approaches in finding a fit between technology and human values is to
integrate the human interaction factor into product design by understanding the
human behavior. Unfortunately, there are other realms of human behavior that
might be overlooked: the unconscious interaction and cognitive of human behavior
M. J. M. Kamil (&)
Department of Product Design, School of the Arts,
Universiti Sains Malaysia, Penang, Malaysia
e-mail: jameel@usm.my
S. Z. Abidin Á O. H. Hassan
Formgiving Design Research Group, Universiti Teknologi MARA,
Selangor, Malaysia
e-mail: shahriman.z.a@salam.uitm.edu.my
O. H. Hassan
e-mail: oskar@salam.uitm.edu.my
© Springer Nature Singapore Pte Ltd. 2019
A. Chakrabarti (ed.), Research into Design for a Connected World,
Smart Innovation, Systems and Technologies 134,
https://doi.org/10.1007/978-981-13-5974-3_5
51