PAPERS
60 December 2017/January 2018 ■ Project Management Journal
Project Management Journal, Vol. 48, No. 6, 60–75
© 2017 by the Project Management Institute
Published online at www.pmi.org/PMJ
INTRODUCTION
M
egaprojects have been growing in scale and frequency globally
(Flyvbjerg, 2014; Gellert & Lynch, 2003); therefore it is important
to understand issues that accompany this particular project type.
Winch (2017) argues that “considerable effort needs to be put
into extending project stakeholder management theory for megaprojects
both empirically and theoretically” (p. 14) and he points to more gaps in the
literature, which, among these, include (1) the link between megaprojects and
society, in other words, society as an important stakeholder of megaprojects;
and (2) future generations as another important stakeholder due to the long-
term impact of most megaprojects.
Chang, Chih, Chew, and Pisarski (2013) state that the key to megaproject
success is found in the value created and captured during and post projects,
both for the funding organization as well as for the stakeholders. Project
success needs to be considered as an ongoing and long-term (emergent)
process of value creation in contrast to the traditional output measures of
cost, time, quality, or financial value returns. Shenhar and Dvir (2007) agree,
as they state that value created for end users and other stakeholders needs
to be addressed. Researchers (e.g., Ika, 2009; Fahri, Biesenthal, Pollack, &
Sankaran, 2015) emphasize that many project success criteria (e.g., satisfac-
tion of clients, end users, and other stakeholders, as well as the strategic
objectives of the client organization) can only be understood a long time after
the project has been finalized. Acknowledging that megaprojects can impact
a society years and decades after project completion, Sato and Chagas (2014)
suggest that the measurement of project success should incorporate “[1] the
time between the initial idea of the project and the time when success is
being assessed and [2] the stakeholders [should be allowed to] apply whatever
success criteria that are relevant for them in terms of utility at that moment
in time” (p. 633). The first part of their suggestion is in line with Fahri et al.
(2015) who state that research about measurements of the long-term impacts
and outcomes are scant, and they therefore suggest a project close-out phase
(i.e., the stage when project outputs have been delivered) is added when
assessing project impact (e.g., on the environment and the community). The
second part of the suggestion is in line with Oliomogbe and Smith’s (2012)
statement that research on project stakeholder value should reveal ‘[the]
understanding [of] how stakeholders value different things’ (p. 617).
In order to address the gaps and suggestions identified above, we aim
to identify ways to understand, classify, and express megaproject stake-
holder value, while simultaneously acknowledging that different types of
stakeholders may relate to different kinds of values; in other words, they
Stakeholder Value Constructs in
Megaprojects: A Long-Term
Assessment Case Study
Pernille Eskerod, Webster Vienna Private University, Vienna, Austria
Karyne Ang, University of Technology, Sydney (UTS), Australia
ABSTRACT ■
By definition, megaprojects consume numer-
ous resources and impact numerous peo-
ple, even across generations; it is therefore
important that they bring considerable value
to their initiators and other stakeholders.
Based on stakeholder value construct frame-
works identified in the literature and a single
case study of the construction and operations
of an over 50-year-old American highway
bridge, we identify ways to understand, clas-
sify, and express megaproject stakeholder
value.The research links different stakeholder
types to types of value constructs. Knowing
which types of value constructs matter to
different stakeholder types could potentially
help project representatives communicate
more efficiently and effectively.
KEYWORDS: megaproject; stakeholder;
value constructs; value opportunities;
benefits