Portal Implementation Issues: A Case Study Abdullah S. Al- Mudimigh Department of Information System College of Computer and Information Sciences King Saud University, Riyadh Kingdom of Saudi Arabia mudimigh@ksu.edu.sa Zahid Ullah Department of Information System College of Computer and Information Sciences King Saud University, Riyadh Kingdom of Saudi Arabia zahid@ksu.edu.sa Abstract— Rapid changes in the Internet technology can urge significant challenges in the business of any organization. Portals have the potential to develop the performance of any organization in terms of productivity and business process efficiency. However, implementing portals can make a negative significant change to the organization. Portal implementations therefore require a significant amount of resources, assets and understanding to invest. New services are always required to make the portal more effective and valuable according to the organization’s need and employees moral. In this paper we have addressed some critical issues regarding the portal implementation. In our new framework of portal implementation we have taken some critical success factors in consideration. Our planned framework is adapted from both practical and theoretical frameworks to covers the service delivery as well as the overall portal implementation. Keywords-component; CRM, user, organization, CSF, employee I. INTRODUCTION Portals are large application that integrates information, people and processes across the organizational boundaries. On the user point of view portals have been defined as corporate portals, customer portals, employee portals or enterprise portals [8]. Tadawul is a Saudi based organization and is operating all the stocks exchange operations in the kingdom of Saudi Arabia. We investigated and identified some critical success factors (CSF) in the implementing web portal of Saudi stocks exchange (Tadawul). ‘These CSF are vary on their degree in affecting portal implementations, some of these are considered as high, while some are less important’ [11]. A big problem to make the portals effective for their users is the lack of inclusive and convincing means for measuring the portals ability to meet employee and other audience demands [12]. II. BACKGROUND STUDY The literature reviewed for this paper has been referenced from different journals and articles related to the topic of this paper. Some researches focused more on IT related factors [2], others emphasized organizational factors like human resources, organizational structures, and reward systems [13] or business process-related factors. However, portals are the gateways that integrates the information from different sources and provide it on a single window to the end users [1,3,14]. Portals development is a costly initiative and not only that it costs the company to develop it but it requires significant business process change in order to influence it for business benefits [4]. A portal is an-tier information system accessed via the web and exchange data and services with users and thereby implements a value added service [5]. Fengchun et-al [6] has implemented an informative portal which has a unique characteristics and functions for the educational sectors. Visitors use some standard tools within the portal framework, they all have a consistent appearance and is reducing the learning time [6]. The organizations are needed to exclude all the inaccurate and misleading information and provide the right information to the right people [7]. Hazra[8] described the software engineering principles for the implementation and challenges face the enterprise portal [8]. Corporate portals offer organizational users the ability to access a wide variety of information sources directly from the desktop [9]. Senior business executive appreciate portal’s ability on the delivery of benefits to the organization and their employees [10]. A. Critical Success Factors Analysis Portal implementation can directly influence the effect of any organization. To implement such portals there are several Critical Success Factors (CSF) that any organization must pay attention to. Look at CSF from four different perspectives: Strategic, Tactical, Organizational, and Technological perspective in Table.1 [11]. 2010 12th International Conference on Computer Modelling and Simulation 978-0-7695-4016-0/10 $26.00 © 2010 IEEE DOI 10.1109/UKSIM.2010.44 137 2010 12th International Conference on Computer Modelling and Simulation 978-0-7695-4016-0/10 $26.00 © 2010 IEEE DOI 10.1109/UKSIM.2010.34 132 2010 12th International Conference on Computer Modelling and Simulation 978-0-7695-4016-0/10 $26.00 © 2010 IEEE DOI 10.1109/UKSIM.2010.33 142