DOI: 10.4018/IJITWE.2016070105 Copyright © 2016, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. International Journal of Information Technology and Web Engineering Volume 11 • Issue 3 • July-September 2016 Privacy Preserving Framework to Support Mobile Government Services Muder Almiani, Al-Hussein Bin Talal University, Ma’an, Jordan Abdul Razaque, Cleveland State University, Cleveland, OH, USA Ayman Al Dmour, Al-Hussein Bin Talal University, Ma’an, Jordan ABSTRACT With dramatic increase in the mobile technology, the mobile cellular phones have played a significant role in the several fields particularly, education, military, business and health. The deployment of mobile phone in the Government has been of high interest of research community to improve fundamental functions, efficient information provision and augmenting the quality of service QoS provisioning. A lot of research is conducted for service improvement in Mobile Government(M- Government), but there is marginal research is available for security particularly privacy preserving of M-Government. In this paper, the authors propose privacy preserving framework for M-Government to secure an administration interface to avoid possible security threats. The proposed framework is verified using mathematical formulation. Furthermore, the proposed framework is tested using Java Platform. The experimental results confirm the reliability, efficiency and QoS provision of the privacy preserving framework. KEyWoRdS Adaptability, e-Government Services, Framework, Mobile Government, Quality of Service, Security, Self- Dependability INTRodUCTIoN Phones Governments and businesses-oriented organizations are looking for the special services to provide for the consumers in order to meet their demands at anytime, anywhere. The organizations are also keen to improve the quality of life of their citizens by integrating the information and communications technologies (ICT) with the public services like the public transport, and municipal infrastructure around the world. As this trend causes the increase of the energy consumption and costs (Almiani, Al Dmour, & Abdul Razaque, 2015). The implementation of e-government can establish strong government-public relationship and allow the governments to become more effective and efficient in satisfying their delivery and service functions. This is one of the key goals being faced to the e-government (Abdul Razaque, & Elleithy, 2011). M-Government addresses the mobility of the Government itself. M-Government is not meant to be a replacement for e-government but a complement to e-government Operators (Jotischky, & Nye, 2011) The mobile operators that support the m-government can participate in four key elements of public services, the first one is managing the connectivity of the public service infrastructure for 65