UWS Academic Portal Factorial structure for independent coffee shops and cafes’ success factors Douglas, Jacqueline; Douglas, Alexander; Cano, Michele; Moyes, David Published in: Proceedings of the 22nd Excellence in Service International Conference Published: 30/09/2019 Document Version Peer reviewed version Link to publication on the UWS Academic Portal Citation for published version (APA): Douglas, J., Douglas, A., Cano, M., & Moyes, D. (2019). Factorial structure for independent coffee shops and cafes’ success factors: a UK study . In Proceedings of the 22nd Excellence in Service International Conference: Perotis College, Thessaloniki (Greece), 29 and 30 August 2019 (pp. 219-235). http://sites.les.univr.it/eisic/wp- content/uploads/2019/11/15-Douglas-Douglas-Cano-2.pdf General rights Copyright and moral rights for the publications made accessible in the UWS Academic Portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. Take down policy If you believe that this document breaches copyright please contact pure@uws.ac.uk providing details, and we will remove access to the work immediately and investigate your claim. Download date: 10 Dec 2021