Full Terms & Conditions of access and use can be found at https://www.tandfonline.com/action/journalInformation?journalCode=wqah20 Journal of Quality Assurance in Hospitality & Tourism ISSN: (Print) (Online) Journal homepage: https://www.tandfonline.com/loi/wqah20 Kano Model Application in the Tourism Industry: A Systematic Literature Review Ashutosh Pandey , Rajendra Sahu & Yatish Joshi To cite this article: Ashutosh Pandey , Rajendra Sahu & Yatish Joshi (2020): Kano Model Application in the Tourism Industry: A Systematic Literature Review, Journal of Quality Assurance in Hospitality & Tourism, DOI: 10.1080/1528008X.2020.1839995 To link to this article: https://doi.org/10.1080/1528008X.2020.1839995 Published online: 02 Nov 2020. Submit your article to this journal Article views: 28 View related articles View Crossmark data