INFORMATION AND COMMUNICATION TECHNOLOGIES AND SERVICES VOLUME: 15 | NUMBER: 4 | 2017 | SPECIAL ISSUE Development of Method for Service Support Management in Vehicular Communication Networks Mindaugas KURMIS 1,3 , Miroslav VOZNAK 2 , Gintaras KUCINSKAS 1 , Darius DRUNGILAS 3 , Zydrunas LUKOSIUS 3 , Sergej JAKOVLEV 3 , Arunas ANDZIULIS 3 1 Department of Information Technologies, Faculty of Technologies, Klaipeda State University of Applied Sciences, Jaunystes 1, 91274 Klaipeda, Lithuania 2 Department of Telecommunications, Faculty of Electrical Engineering and Computer Science, VSB–Technical University of Ostrava, 17. listopadu 15, 708 00 Ostrava, Czech Republic 3 Informatics and Statistics Department, Faculty of Marine Technologies and Natural Sciences, Klaipeda University, H. Manto 84, 92294 Klaipeda, Lithuania m.kurmis@kvk.lt, miroslav.voznak@vsb.cz, g.kucinskas@kvk.lt, dorition@gmail.com, z.lukosius@yahoo.com, s.jakovlev.86@gmail.com, arunas.iik.ku@gmail.com DOI: 10.15598/aeee.v15i4.2388 Abstract. In this work, the method and prototype for managing the quality of wireless communication chan- nel is presented. The proposed methodology, based on multi-criteria information utility assessment process, is designed. The heterogeneous context awareness data collection subsystems integration is enabled by trans- forming the acquired data to the highly dynamic intel- ligent transport systems. Each element of this intel- lectual transport system runs as a separate component having a specific environmental monitoring and control elements. Evaluation of context information utility al- lowed realizing the methods and algorithms that adap- tively reduce the load on the wireless channel, and the transmitted and stored data volume without losing the enriched contextual information quality, which allows developing more complex heterogeneous services. It is believed that the obtained scientific results will have positive effect for the future research and development of context awareness and service adaptation systems. Keywords Context-aware, VANET, vehicular communica- tion networks. 1. Introduction Currently, one of the most common attentions attract- ing mobile communication technology is Vehicular Ad- hoc NETworks (VANETS) [1]. They offer the poten- tial to develop and produce safer, more reliable, eco- nomic and comfortable vehicles. These networks are gaining more and more commercial relevance, since the adoption of DSRC (Dedicated Short-Range Communi- cation) / IEEE 802.11p (Wireless Access in Vehicular Environments (WAVE)) standards, in both the EU and the U.S., has given the possibility to reach an entirely new level of service in a vehicle covering many areas, including road safety, traffic management, comfort ap- plications. The information collection from environmental and dissemination efficiency problem arises when develop- ing adaptive systems for dynamic environments [2]. Context awareness and proper understanding as well as interpretation of this information require new meth- ods which allow collecting the right information to un- derstand it (or aggregate) and disseminate it to other nodes [3]. This information has to be directly at- tributed to the higher abstraction level of knowledge exclusion that is the concept of environmental situa- tions [4] and [5]. The respective service selection and adaptation should be performed according to the per- ceived situation. Also, it enables quality improvement of the process integration automation. Several studies have focused on building context- aware service support management systems for ubiqui- tous environment in recent years. The problem of ve- hicular traffic optimization in VANETs was addressed in [6]. Authors tried to reduce the roads density and proposed a map model based on a weighted oriented c  2017 ADVANCES IN ELECTRICAL AND ELECTRONIC ENGINEERING 598