ScienceDirect
IFAC-PapersOnLine 48-3 (2015) 294–299
Available online at www.sciencedirect.com
2405-8963 © 2015, IFAC (International Federation of Automatic Control) Hosting by Elsevier Ltd. All rights reserved.
Peer review under responsibility of International Federation of Automatic Control.
10.1016/j.ifacol.2015.06.097
© 2015, IFAC (International Federation of Automatic Control) Hosting by Elsevier Ltd. All rights reserved.
Keywords: Adaptive systems, Sensor systems, Multilevel systems, Process models,
Business process engineering.
1. INTRODUCTION
Humans are well recognized as an important element for
increasing flexibility, agility, and competitiveness in future
factories (cf. EFFRA, 2013) e.g., high variability or cus-
tomization pressure create a demand for human-centered
automation solutions. The achievement of manufacturing
objectives relies on the interaction among humans and
machines. For such systems, adaptation and dynamic sys-
tem changes are considered important for optimal task
allocation between humans and machines. Adaptation and
dynamic changes can relate to physical, sensorial, and
cognitive capabilities of workers.
Advances in the field of human-sensing enable to observe
human properties and physical traits in manufacturing
situations (Teixeira et al., 2010; Patel et al., 2012) in order
to align the interactions among humans and machines.
In principle, various contextual factors like work task,
availability of tools, physical condition of worker or tem-
perature at the shop floor may influence manufacturing
situations. Literature in the field of occupational psychol-
ogy reveals that “the number of employees experiencing
psychological problems related to occupational stress has
increased rapidly in Western countries” (Van der Klink
et al., 2001, p. 270). Occupational stress may result in
considerable costs regarding absenteeism, loss of produc-
tivity, and health care consumption. Beyond that, stress
may cause high rates of tension, anger, anxiety, depressed
mood, mental fatigue, and sleep disturbances at an indi-
vidual level. Physical diseases or burnout may be the result
in the worst case (Van der Klink et al., 2001).
Conti et al. (2006) investigated influencing factors on
worker stress in lean production implementations. The
results indicate that job demands may cause stress for
workers. For example, increasing the pace and intensity
of work above the normal magnitude leads to an increased
stress level. Other examples that may influence the stress
level of workers are working longer than desired hours,
cycle times, doing work of absent workers, feeling of blame
for defect or ergonomic difficulties. Furthermore, team
working, adequate task and tool support, and worker
participation in process improvements have been identified
to be beneficial for reducing stress.
So how could we measure stress of humans and adapt
workplaces accordingly? Basically, stress can be measured
by applying (i) psychological questionnaires (ex post to
stressful situations) or (ii) by measuring physiological
*
Department of Business Information Systems - Communications
Engineering, Science Park 3, Altenberger Straße 69, 4040 Linz, Austria
(e-mail: matthias.neubauer@jku.at)
**
Department of Business Information Systems - Communications
Engineering, Science Park 3, Altenberger Straße 69, 4040 Linz, Austria
(e-mail: florian.krenn@jku.at)
***
MA Systems & Control Limited, 89 High Street, West End,
Southampton, SO30 3DS, United Kingdom
(e-mail: dennis.majoe@inf.ethz.ch)
Abstract: Today’s production companies face a variety of challenges arising from increasingly
complex and dynamic environments. The advent of pervasive computing has enabled companies
to continuously adapt to these changing manufacturing situations. In factories of the future the
worker and his or her well-being is seen as a crucial part of manufacturing situations. These
human factors have to be considered in order to achieve sustainable organizational success. Due
to advances in the area of wearable sensors, sensing human properties within a manufacturing
setting is technically feasible. Sensing human properties, such as the level of comfort or stress,
provides additional information. This allows for continuous adaptation of the manufacturing
system behavior based on human needs. In this paper, human-aware modeling and the execution
of production processes incorporating human properties are illustrated. This is done by applying
the Subject-Oriented Process Management approach in an application scenario. Furthermore,
the architecture and the application of the designed system are described with respect to human
stress level and dynamic system adaptation.
Towards an Architecture for Human-aware
Modeling and Execution of Production
Processes
Matthias Neubauer
*
Florian Krenn
**
Dennis Majoe
***