ASEAN Marketing Journal ASEAN Marketing Journal Volume 1 Number 2 Article 4 November 2021 Performance Evaluation of Public Services: A Development of Performance Evaluation of Public Services: A Development of Public Services Quality Measurement and Customer Satisfaction Public Services Quality Measurement and Customer Satisfaction Model on Three Cities in Java Model on Three Cities in Java Gita Gayatri Department of Management, Faculty of Economics and Business, Universitas Indonesia Rifelly Dewi Astuti Department of Management, Faculty of Economics and Business, Universitas Indonesia Fanny Martdianty Department of Management, Faculty of Economics and Business, Universitas Indonesia Sri Daryanti Department of Management, Faculty of Economics and Business, Universitas Indonesia Follow this and additional works at: https://scholarhub.ui.ac.id/amj Part of the Marketing Commons Recommended Citation Recommended Citation Gayatri, Gita; Astuti, Rifelly Dewi; Martdianty, Fanny; and Daryanti, Sri (2021) "Performance Evaluation of Public Services: A Development of Public Services Quality Measurement and Customer Satisfaction Model on Three Cities in Java," ASEAN Marketing Journal: Vol. 1 : No. 2 , Article 4. DOI: 10.21002/amj.v1i2.1985 Available at: https://scholarhub.ui.ac.id/amj/vol1/iss2/4 This Research Article is brought to you for free and open access by UI Scholars Hub. It has been accepted for inclusion in ASEAN Marketing Journal by an authorized editor of UI Scholars Hub.