© 2013. Md. Arafat Rahman & Abu Zafar Ahmed Mukul. This is a research/review paper, distributed under the terms of the Creative Commons Attribution-Noncommercial 3.0 Unported License http://creativecommons.org/licenses/by-nc/3.0/), permitting all non- commercial use, distribution, and reproduction inany medium, provided the original work is properly cited. Global Journal of Management and Business Research Economics and Commerce Volume 13 Issue 4 Version 1.0 Year 2013 Type: Double Blind Peer Reviewed International Research Journal Publisher: Global Journals Inc. (USA) Online ISSN: 2249-4588 & Print ISSN: 0975-5853 Strictly as per the compliance and regulations of: Identifying the Factors of Customer Satisfaction in E- Banking System in Context of Bangladesh By Md. Arafat Rahman & Abu Zafar Ahmed Mukul Research Associate, Implementation of Monitoring and Evaluation (M & E) for IFC (World Bank Group) at A. D. S. L. Email: arahman4@isrt.ac.bd Abstract - The purpose of this paper is to identifying the factors of customer satisfaction in Bangladeshi commercial banks. In this study, purposive sampling technique was employed to recruit 120 customers classified as government service holder, private service holder and businessman from 10 Banks. We have done Kaiser-Meyer-Olkin Measure of Sampling Adequacy, Bartlett's Test of Sphericity, Cronbach's Alpha Reliability Statistics, inter-correlation, factor analysis and factor ranking. This research showed that management information service, service factor, time management and behavioral factor are the key factors which are representing customer satisfaction in banking sector of Bangladesh. Management information services is the combination of 7 variables such as computerized service, innovative service, smooth and hassel free, staff availability, skilled and knowledgeable employee, service charge, transparency in services. Keywords : e-banking, customer satisfaction, corre-lation, factor analysis. GJMBR-B Classification : JEL Code: E59, F43 IdentifyingtheFactorsofCustomerSatisfactioninE-BankingSysteminContextofBangladesh