Information and Knowledge Management www.iiste.org ISSN 2224-5758 (Paper) ISSN 2224-896X (Online) DOI: 10.7176/IKM Vol.9, No.2, 2019 84 The Impact of Organization Learning Culture, Internal Quality Assurance, Work Culture to Organization Performance and Student Satisfaction as Intervening Variables Agus Arijanto 1 , Ali Imron 2 , Wiwiek Rabiatul Adawiyah 3 1. Lecturer at the Faculty of Economics and Business at the University of Mercu Buana Jakarta and Post-Graduate Student Doctoral Program in Management Science at Jenderal Sudirman University, Purwokerto, Central Java; 2. Postgraduate Student Doctoral Program in Management Science, Jenderal Soedirman Purwokerto University, Central Java / Lecturer STIE ASSHOLEH Pemalang Jawa Tengah 3. Chair of the Management Study Program Master and Senior Lecturer in the Management Science Doctoral Program at Jenderal Soedirman University, Purwokerto, Central Java Abstract This study aims to determine the effect of Organization Learning Culture, Internal Quality Assurance (SPMI), Universitas Mercu Buana (UMB) Work Culture and Student Satisfaction as intervening variables on Organization Performance at Mercu Buana University Jakarta. The method used in the study is a quantitative method with questionnaires that are taught to lecturers, education staff and students who are considered representative in this study. Data processed in this study using SmartPLS software. The results of this study indicate that the Organization Learning Culture has a positive effect on Student Satisfaction, Internal Quality Assurance has no positive effect on Student Satisfaction, UMB Work Culture has a positive effect on Student Satisfaction. For variable Organization Leraning Culture, Internal Quality Assurance (SPMI), UMB Work Culture its direct influence is smaller then with intervening variables Student Satisfaction has a positive influence and significance on Organization Performance. Keywords: Organization Learning Culture, Internal Quality Assurance (SPMI), Work Culture, Student Satisfaction, Organization Performance. DOI: 10.7176/IKM/9-2-09 Introduction In the millennial era and the current globalization of an organization is increasingly challenging. An organization if you want to exist and be able to compete must always follow the changes that occur by always making continuous improvements to achieve the quality desired by the community. This applies to any organization including an education organization especially higher education or university. So that the ongoing changes with various increasingly difficult challenges will require organizations to continue to learn and improve themselves with good and guaranteed quality, because successful organizations are organizations that are able to learn and continue learning. Therefore, in the learning process must be created as a culture in the organization in such a way that the daily activities and actions of all members will be able to reflect the sustainability of the learning process. If the learning process has become a strong culture, organizational capacity is expected to increase, which will definitely affect organizational performance. The same is explained by Malik, et al., (2011) that "A good Learning Culture will not only help employees to show high levels of performance but also maintain good employees in the organization" the organizational culture as intended is the organizational learning culture. . This is the culture and values held in organizations that support the sustainability of the learning process to develop overall organizational capacity. Organizational learning culture is a form of culture that supports the learning process so that it will acquire, develop and transfer knowledge easily. Knowledge is one of the important intangible assets and has strategic value. With this understanding, universities can use knowledge as a resource in achieving goals. Where that can be achieved only if knowledge is managed well. Knowledge management can be applied as a strategy to achieve organizational success. According to Allamel & brought to you by CORE View metadata, citation and similar papers at core.ac.uk provided by International Institute for Science, Technology and Education (IISTE): E-Journals