Chapter 3
Smart Tourism Specialization to Outfox
the Competition: An Analytical Framework
Jorge Ridderstaat
Abstract This study provides an analytical framework of smart tourism specializa-
tion, integrating smart tourism, tourism specialization, and nations’ competitive
advantage. The resulting model incorporates a process of tourism specialization,
distinguishing between envisioned and realized tourism specialization. The model’s
dynamic nature originates from the applied smart tourism management approach and
a feedback loop while considering the possibility that tourism development is not an
isolated process. The study contributes to the literature by analytically linking smart
tourism with tourism specialization and nations’ competitiveness in a smart tourism
specialization framework. Also, the study propels two new concepts in smart tourism
literature, i.e., smart tourism specialization and smart tourism management. The
analysis framework serves as a blueprint for policymakers in their quest to outfox the
competition.
Keywords Tourism · Specialization · Demand · Smart · Management · Competition
3.1 Introduction
The “smart” concept was born from the scientific and technological revolution
experienced since the end of the twentieth century (Dexeus 2019) and describes
technological, economic, and social developments that are impacted by technology
(Gretzel et al. 2015a). The term, which generally drifts toward user-friendliness
rather than intelligence (Nam and Pardo 2011), has expanded to the tourism phe-
nomenon, with buzzwords such as “smart destinations” and “smart tourism.” While
smart destinations emphasize the enrichment of the tourist experience through
embedded technology (Buhalis and Amaranggana 2014), smart tourism aims to
develop information and communication infrastructure and capabilities to improve
J. Ridderstaat (*)
Rosen College of Hospitality Management, University of Central Florida, Orlando, FL, USA
e-mail: Jorge.Ridderstaat@ucf.edu
© The Author(s), under exclusive licence to Springer Nature Singapore Pte Ltd. 2021
S. Suzuki et al. (eds.), Tourism and Regional Science, New Frontiers in Regional
Science: Asian Perspectives 53, https://doi.org/10.1007/978-981-16-3623-3_3
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