Indian Journal of Fundamental and Applied Life Sciences ISSN: 2231– 6345 (Online) An Open Access, Online International Journal Available at www.cibtech.org/sp.ed/jls/2014/03/jls.htm 2014 Vol. 4 (S3), pp. 492-504/Karnama et al. Research Article © Copyright 2014 | Centre for Info Bio Technology (CIBTech) 492 EXPLAINING THE RELATIONSHIP BETWEEN THE CHARACTERISTICS OF ADMINISTRATIVE BUREAUCRACY AND JOB EXHAUSTION OF NATIONAL BANK CITY OF GORGAN Asadullah Karnama 1 , *Niusha Meftah 2 , Shabnam Vaziri 3 , Iman Fakhari 4 and Shiva Madahian 5 1 Departments of Management, Shahid Bahonar University of Kerman 2 Department of Management, Islamic Azad University, Gorgan Branch, Gomishan Center, Gomishan, Iran 3 Department of Management, Aliabad Katoul Branch, Islamic Azad University, Aliabad Katoul, Iran 4 Department of Management, Payam Noor Uuniversity, I.R. Iran 5 Department of Management, College of Humanities, Kerman Branch, Islamic Azad University, Kerman, Iran *Author for Correspondence ABSTRACT This study aims to determine the bureaucracy level by using burnout factors of Melli Bank staffs in Gorgan province thorough rough sets. This research is a descriptive applied research. Research statistical sample was 317 employees of Melli Bank in Gorgan Province in 2010. Study sample was estimated 169 by using Kerjesi-Morgan table and Cochran formula. Data gathering tool was Meslesh burnout inventory and bureaucracy characteristics researcher-constructed questionnaire that their validity was determined with the help of Cronbach alpha as (α=0.781) and (α=0.872), respectively. Rough set theory (RST) was used in this study in order to augmenting data and concluding that after determining the maximum and minimum scores of respondents and decision variable, decision tables was formed and then compatible and incompatible cases were identified and augmenting table was formed. Results showed that if emotional burnout is in the lower level, bureaucracy is certainly low in the organization and when the personality metamorphosis variable is in average level, bureaucracy is in average level and if lack of personal success was high in organization, bureaucracy is in high level in the organization. Keywords: Bureaucracy; Burnout, Rough Sets Theory (RST) INTRODUCTION Employment is one of the most basic activities of human life and each individual should work much of his time for living and life continue. Employment is directly related to person's physical and mental health and is ground of his spiritual needs (Shafi, 2004). The job, irrespective of financial offer can satisfy some of the basic needs of man such as physical and mental stimulation, social contact, self- esteem, confidence and ability. However, job can also be a major source of psychological stress. According to Freudenberger (1975), if psychological stress is low it will act as a motivational force and increase business stress. But if the stress is too much, it will create disturbances in the person performance. Psychological stress is a type of occupational stress that cause job dissatisfaction and cause a negative impact on personal, social and family life (Khalifeh, 2002). Many studies have been done on the study of mental health of practitioners indicate that the bad conditions of working environment have negative effects on mental health of employees that these adverse effects can be considered in family life of staff (Schaufeli et al., 2005). One of the concepts that has attracted in recent years, industrial- organizational psychologists is coming down, the spirit falls, lethargy, sluggishness and apathy of job managers that colloquially it is known as exhaustion (Saatchi, 2008). Although there are positive aspects in bureaucracy system, but bureaucracy can have negative effects on the organization and human resources, as the demand for employment and entering administrative offices especially public offices as a result of employment security and social prestige increases in our community.