Modern Applied Science; Vol. 11, No. 9; 2017 ISSN 1913-1844E-ISSN 1913-1852 Published by Canadian Center of Science and Education 1 Employee Performance and Quality Management in the Tourism Sector (Case Study of Human Resources Management – Employee Performance) Burhan Mahmoud Awad Alomari 1 , AlaEldin Mohammad Hasan Awawdeh 1 & Main Naser Alolayyan 1 1 Emirates College of Technology, HR Dept, Abu Dhabi, UAE Millennium Tower, Jordan Correspondence: Burhan Mahmoud Awad Alomari, E mirates College of Technology, HR Dept, Abu Dhabi, UAE Millennium Tower, Sheikh Hamdan Street, P. O. Box: 41009, Abu Dhabi, United Arab, Jordan. Email: burhan.alomari@ect.ac.ae/alaeldin.awawdeh@ect.ac.ae/main.naser@ect.ac.ae/Faisalalzubi@hotmail.com Received: March 29, 2017 Accepted: April 25, 2017 Online Published: August 4, 2017 doi:10.5539/mas.v11n9p1 URL: https://doi.org/10.5539/mas.v11n9p1 Abstract The subject of quality is at the forefront of strategic plans for any business organization and institution to offer tourist services in the field of hotels. This becomes one of the priorities due to competition in reaching to the largest possible segment of customers. This is the need of time for the organization to master in quality, competencies and expertise in a variety of fields. The problem is how to manage quality for outstanding application in the service sector, tourism and hospitality by improving process and customer satisfaction. This paper focuses on five stars hotel of the city of Aqaba, Jordan. The importance of this approach in general and tourism organization particular is very high. This study presents the descriptive analysis, limitation and treatment of change that represented by service diminution's. The importance of total quality management in the tourism sector is well understood. The study presents the managerial art that is applied in one of five star hotels as a 1 st degree of associate mixed company (Aqaba Hotel – Jordan). And I hope that the research modestly contribute to the performance of hotel organizations to meet the competitive challenges. Keywords: performance management, employee engagement, talent management, personnel, working conditions 1. Introduction 1.1 The Study The study aims to assess the reality of the application of total quality management in five stars hotels in Jordan. It focuses on the perceptions of employees responsible for applying the principles of total quality management. The duty of everyone in hotel is to ensure satisfaction of hotel customers at first. The management also needs to enable workers in the hotel to facilities of having the necessary skills. Resultantly, the outcome can enhance the hotel industry in Aqaba - Jordan and positively increase hotel income by providing the best services. This study aims to demonstrate the existence of significant differences in the adoption of workers and management to total quality management concepts, attributable to personal variables (experience, level of education, career, size). The study questionnaire was designed and distributed to a sample of staff and management who are working in the Aqaba hotel as a five star hotel in Jordan – Aqaba cities. 1.2 Research Objectives The study aims to shed light on total quality management and employee performance.The tourism sector belongs to the workers and guests and is very important sector. The study has very significant objectives like what are major achievements in the tourist organizations,what are the elements of overall quality, and how to measure the extent of their application in the Tourism Hotel Company in Jordan. 1.3 Research Problem The quality as subject is at the forefront of strategic plans for any services in public and private organization. The quality is the most important competitive precedent due to competition for reaching the largest possible segment of customers. The compliance of quality standards require capabilities, competencies and expertise in all areas. The research problem lies in how apply total quality management in the service sector (tourism and hotel), and