International Journal of Health Care Quality Assurance Patient-perceived hospital service quality: an empirical assessment YOGESH P PAI, Satyanarayana T Chary, Rashmi Yogesh Pai, Article information: To cite this document: YOGESH P PAI, Satyanarayana T Chary, Rashmi Yogesh Pai, "Patient-perceived hospital service quality: an empirical assessment", International Journal of Health Care Quality Assurance, https://doi.org/10.1108/IJHCQA-04-2017-0064 Permanent link to this document: https://doi.org/10.1108/IJHCQA-04-2017-0064 Downloaded on: 24 January 2018, At: 20:59 (PT) References: this document contains references to 0 other documents. To copy this document: permissions@emeraldinsight.com Access to this document was granted through an Emerald subscription provided by emerald-srm:178665 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/ authors for more information. About Emerald www.emeraldinsight.com Emerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services. Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. *Related content and download information correct at time of download. Downloaded by INSEAD At 20:59 24 January 2018 (PT)