146
Impact of Organization Learning Capability on
Performance Innovation: Mediating role of Information
Technology
Shamim Akhtar
1
Dr. Tian Hongyun
2
, Shuja Iqbal
3
, Sheikh Farhan Ashraf
4
, Iram Bashir
5
Abstract
Modern business innovation has close contact with the adoption of information technology and learning abilities in business procedures.
Therefore, this study analysed the impact of organizational learning capability on the innovation performance of the firm. This study
also observes the mediating role of information technology adoption between the relationship of organizational learning capability and
innovation performance. Data were collected from employees of banks via questionnaire method and furthered analysed by using Smart-
PLS software. The results explained that organizational learning capability has a positive and significant impact on innovation
performance directly. Moreover, the said variables also positively and significantly affect innovation performance when mediated by
the firm's information technology adoption.
Keywords: Technology Adoption, Innovation Performance, learning capability, organization learning, IT adoption, adopting IT.
Organizations focus on improving the performance innovation,
considering it a widely accepted concept to provide value for the
customers and profit for the organizations. Moreover, firms also
prefer to adopt information technology during innovation to boost
creativity, competitive edge, and ultimately the revenue.
Information technology (IT) enables firms to manage the
opportunities, innovation process, and analyses the innovation
performance (Ammirato, Sofo, Felicetti, & Raso, 2018). This
situation is observed both in the manufacturing and services
industries. Banks explicitly focus on organizational learning
capability and information technology adoption in the financial
sector to improve business performance.
Firms mostly try to organize entire management resources,
learning abilities, and IT systems to compete with the business
environment changes, which untimely aims to attain performance
innovation. Organizational learning capability gives stress on the
significance of the firm and employees’ learning at the workplace.
Research explains that “organizations should facilitate all
individuals' learning at the workplace and the transfer of intangible
resources among individuals and toward the organization. The
capacity to learn a key factor if an organization wants to innovate
and grow helps improve organizational learning capability. That
affects innovation performance since product innovation can be
considered an organizational learning process” (Palacios-
Marques, Devece-Cara' nana, & Llopis-Albert, 2016). The
capability level of the firm to learn about the advancement of
activities performed at the workplace decides what activities can
turn into IT systems for innovation of products and services.
Therefore, the learning procedure can support the utilization of
several innovation schemes in the organization and the whole
industry (Rana, Weerakkody, Dwivedi, & Piercy, 2014).
Business performance and IT adoption also demand the
organization's learning capability through which employees learn
124
School of Management, Jiangsu University, Zhenjiang China. Corresponding author Email: shamimakhtar92@hotmail.com
3
Lahore School of Business, University of Lahore.
5
Government College University Faisalabad, Pakistan
and perform well for innovation. The business-level becomes an
essential consideration while observing organizational learning
capability to adopt IT. The central point behind this notion notices
how quickly organizations learn and innovate their performance.
The research explained that the firm's size presents a significant
challenge when it pursues innovation during the process of
implementing organizational learning and technology adoption
(Hameed, Counsell, & Swift, 2012).
The effects of e-business adoption in communications on specific
aspects of performance are critical. Online communication can
enhance efficiency in many ways. For instance, during the field
interviews, managers frequently claimed that electronic
communications reduced the time to reach customers and speeded
up responses to customer inquiries. The managers also indicated
that e-business processes helped reduce the cost of material and
personnel involved in paper-based communications both within
and outside the business unit (Wu, Mahajan, & Balasubramanian,
2003). According to Ernst and Young (2016), the banking industry
generally (all over the world) has invested heavily in the digital
environment, and this subsequently leads to alteration of their
operations side (Ernst, & Young, 2016).
Contribution of the study
This study contributes theoretically in the literature by elaborating
on the significance of performance innovation by analyzing the
impact of organizational learning capability and information
technology (IT) adoption on performance innovation. Direct
relations of the organizational learning capability and performance
innovation are discussed widely. In contrast, few studies focused
on the mediated role of information technology adoption between
the organizational learning capability and performance innovation.
Therefore statistically, this study contributes the results in a
mediation perspective to strengthen the previous literature.
The Journal of Educational Paradigms
2021, Vol. 03(01) 146-150
© Authors
ISSN (Print): 2709-202X
ISSN (Online): 2709-2038
DOI:10.47609/0301012021