E-ISSN 2541-0407
MUDRA Jurnal Seni Budaya Volume 37, Nomor 4, September 2022
P425-435
425
Commodification of Mobile Banking Interface Design for Elderly Users
Ginanjar Hamid Wiryawan
1
, Achmad Syarief
2
, Wegig Murwonugroho
3*
1,3
Art and Design Faculty, Universitas Trisakti, Indonesia
2
Art and Design Faculty, Institut Teknologi Bandung
3
ORCID ID: 0000-0002-3231-1300, SCOPUS ID: 57211579214
ghamidw@gmail.com
1
, asyarief.phd@gmail.com
2
, wegig@trisakti.ac.id
3*
The design planning of the Mobile Banking Interface Design for Elderly Users aims to redesign the mobile
banking application interface to be more effective and easier for elderly users. This research uses a mixed-method
of explanatory sequential, which sequentially uses quantitative and qualitative modes. The quantitative model
uses questionnaires and bodystorming simulations to obtain data on the needs and behavior of the elderly. The
qualitative model is based on the User-Centered Design (UCD) design process. The research resulted in the
following: (1) data on the needs of elderly users when using mobile banking applications (2) data on the behavior
of elderly users to better understand the interface of the mobile banking application. Based on these data, a mobile
banking interface was developed to suit the needs of elderly users, which includes a more simplified display,
enlarged text size, enlarged button size and additional spacing, adjusted icon shape to the understanding of elderly
users, and display layout arrangements that are very concerned for making the interaction process more
comfortable. Evaluation of the interface design results on mobile banking applications for elderly users shows
that the application is more acceptable, more understandable, and easier for elderly use.
Keywords : mobile banking, interface, elderly users, design
*Corresponding Author
Received: July19, 2022; Accepted October 19, 2022; Published October 27, 2022
https://doi.org/10.31091/mudra.v37i4.2035
© 2022 The Author(s). Published by Pusat Penerbitan LP2MPP Institut Seni Indonesia Denpasar.
This is an open-access article under the CC BY-NC-SA license