ech T Press Science Computer Modeling in Engineering & Sciences DOI: 10.32604/cmes.2022.019075 ARTICLE An Acceptance Model of Using Mobile-Government Services (AMGS) Ahmad Althunibat 1,* , Mohammad Abdallah 1 , Mohammed Amin Almaiah 2 , Nour Alabwaini 1 and Thamer Ahmad Alrawashdeh 1 1 Department of Sofware Engineering, Faculty of Science and Information Technology, Al-Zaytoonah University of Jordan, Amman, Jordan 2 Faculty of Computer Sciences and Information Technology, King Faisal University, Al-Ahsa, Saudi Arabia * Corresponding Author: Ahmad Althunibat. Email: a.thunibat@zuj.edu.jo Received: 05 September 2021 Accepted: 05 November 2021 ABSTRACT In recent years, the telecommunications sector is no longer limited to traditional communications, but has become the backbone for the use of data, content and digital applications by individuals, governments and companies to ensure the continuation of economic and social activity in light of social distancing and total closure in most coun- tries in the world. Therefore, electronic government (e-Government) and mobile government (m-Government) are the results of technological evolution and innovation. Hence, it is important to investigate the factors that infuence the intention to use m-Government services among Jordan’s society. This paper proposed a new m-Government acceptance model in Jordan (AMGS); this model combines the Information System (IS) Success Factor Model and Hofstede Cultural Dimensions Theory. The study was conducted by surveying diferent groups of the Jordanian community. A structured questionnaire was used to collect data from 203 respondents. Multiple regression analysis has been conducted to analyze the data. The results indicate that the signifcant predictors of citizen intention to use m-Government services in Jordan are Information Quality, Service Quality, Uncertainty Avoidance, and Indulgence vs. restraint. While, the results also suggest that Power Distance is not a signifcant predictor of citizen intention to use m-Government services. KEYWORDS Acceptance test; e-Government; m-Government; acceptance model; IS success factor model; Hofstede cultural dimensions theory 1 Introduction E-Government is defned as the utilization of ICT, mobile technology and the internet to pro- vide citizens with needed services, improve public agencies’ performance, facilitate successful public participation, and include citizens within a total social development process [1]. M-Government is defned as a subset or a complement to the e-Government through the utilization of different mobile and wireless technologies, services, applications and devices to provide information and services to citizens, businesses and all governmental units, thus creating better opportunities for the public to participate and communicate with the government [2]. A mobile service is a service that This work is licensed under a Creative Commons Attribution 4.0 International License, whichpermits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.