International Journal in Foundations of Computer Science & Technology (IJFCST) Vol.7, No.5/6, November 2017 DOI:10.5121/ijfcst.2017.7601 1 SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED ON SAUDI ARABIA MARKET Osama S Islam, Bassam Zafar, Ahmed Mueen, Mohammed A. Balubaid, Hani S. Brdesee King Abdulaziz University, Jeddah, Saudi Arabia ABSTRACT A design of a sales system for professional services requires a comprehensive understanding of the dynamics of sale cycles and how key knowledge for completing sales is managed. This research describes a design model of a business development (sales) system for professional service firms based on the Saudi Arabian commercial market, which takes into account the new advances in technology while preserving unique or cultural practices that are an important part of the Saudi Arabian commercial market. The design model has combined a number of key technologies, such as cloud computing and mobility, as an integral part of the proposed system. An adaptive development process has also been used in implementing the proposed design model. KEYWORDS Management System, Saudi Arabia market, Cloud computing, Mobility, Adaptive development process 1. INTRODUCTION Small organizations in Saudi Arabia does not currently utilize any specific system or a particular approach for their business development activities, but rather use a number of stand-alone productivity applications such as Microsoft Outlook (for managing appointments / contacts), Microsoft PowerPoint / Word (for templates standardization), Microsoft Excel (for tracking the progress. Large Cooperative organizations in Saudi Arabia are using Microsoft Dynamics CRM [11] or SAP as a platform for their business development activities i.e. collaboration between employees and contractors, managing contracts, appointments, contacts etc. and our survey of these large cooperative organizations shows that these organizations are fully satisfied by the current approach. However, using Microsoft Dynamics CRM or SAP are over-adequate for small organizations because these organizations require limited features for their business development activities. Furthermore, the cost / maintenance / infrastructure requirement of Microsoft Dynamics CRM or SAP is not feasible for small organizations [2, 3, 6]. In comparison with the current approach of business development available for small organizations, the proposed Business Development Management System has a wide number of