Abstract—As part of the regulatory compliance process and the streamlining of public administration, the Peruvian government has implemented the National E-Government Plan in all state institutions with the aim of providing citizens with solid services based on the use of Information and Communications Technologies (ICT). As part of the regulations, the requisites to be met by public institutions have been submitted. However, the lack of an implementation model was detected, one that can serve as a guide to such institutions in order to materialize the organizational and technological structures needed, which allow them to provide the required digital services. This paper develops an implementation model of electronic government (e- government) for Peru’s state institutions, in compliance with current regulations based on a COBIT 5.0 framework. Furthermore, the paper introduces phase 1 of this model: business and IT goals, the goals cascade and the future model of processes. Keywords—E-government, implementation, model, COBIT 5.0, digital services, u-government, m-government. I. INTRODUCTION S happens with any implementation of governmental organizational structures (or governance), implementing an e-government includes, but is not limited to modifying, increasing and/or eliminating business processes, while orienting them to citizens who will take advantage of their outputs (services), establishing quality and safety policies along with risk strategies, making the most of technology to achieve integration and interoperability of all services rendered. The model developed in this thesis project seeks to integrate good practices of models including, but not limited to COBIT 5.0, ITIL 2011, and ISO 20000-1, to help lead the implementation process. The first stage of this doctoral research introduces the goals of the model, the results expected from its application and basic tools on which the model will be based. M. Bruzza is doctoral student in Postgraduate School, Engineering program, Pontificia Universidad Catolica del Peru, Lima, Lima 32, Peru (e- mail: a20146472@pucp.pe). M. Tupia is with Department of Engineering, Pontificia Universidad Catolica del Peru, Lima, Lima 32, Peru (corresponding author, phone: 511- 626-2000, fax: 511-626-2851, e-mail: tupia.mf@pucp.edu.pe). F. Rodriguez is with CENTRUM Business School Pontificia Universidad Catolica del Peru, Lima, Lima 32, Peru (e-mail: frodriguez@pucp.edu.pe). II. MODEL OBJECTIVES A. General Objective The model aims at developing a mechanism for the implementation of the e-government (hereinafter, MIGE) in state institutions, in compliance with current regulations concerning government, risks and compliance (GRC) issues and in accordance with strategic plans of state organizations as well as national e-government plans. B. Specific Objectives The following specific goals (SG) have been identified: 1) SG1: Implement guidelines and instructions to establish an organizational structure of electronic government due to the lack of methodological guide and frameworks supporting their implementation, being mandatory the governmental implementation for the Peruvian public organizations. 2) SG2: Set up specific procedures for implementing e- government, based on good management and government practices and information technologies for the operation of e-government services to maintain high quality, efficiency and efficacy standards so that they are truly useful to citizens. 3) SG3: Meet the needs of citizens and companies on transparency and reliability of ICT-based e-services provided by the State. 4) SG4: Offer mechanisms to optimize management processes and re-engineering of information technology processes in public administration by using IT as a support mechanism for business processes exploring that information. C. Expected Outcomes For each specific goal, the following results are expected: TABLE I EXPECTED RESULTS Model goals Expected Results SG 1 Implementation guide of e-government SG 2 Strategic plan of e-government SG 3 Information and Communication Technology Program SG 4 Measurement mechanism of maturity level of e-government III. USED TOOLS This section introduces the main tools used for structuring MIGE. In introducing each tool, the rationale of its use and M. Bruzza, M. Tupia, F. Rodríguez An E-Government Implementation Model for Peruvian State Companies Based on COBIT 5.0: Definition and Goals of the Model A World Academy of Science, Engineering and Technology International Journal of Humanities and Social Sciences Vol:11, No:3, 2017 670 International Scholarly and Scientific Research & Innovation 11(3) 2017 scholar.waset.org/1307-6892/10006719 International Science Index, Humanities and Social Sciences Vol:11, No:3, 2017 waset.org/Publication/10006719