Information Sharing and Team Performance: A Meta-Analysis
Jessica R. Mesmer-Magnus
University of North Carolina Wilmington
Leslie A. DeChurch
University of Central Florida
Information sharing is a central process through which team members collectively utilize their available
informational resources. The authors used meta-analysis to synthesize extant research on team informa-
tion sharing. Meta-analytic results from 72 independent studies (total groups = 4,795; total N = 17,279)
demonstrate the importance of information sharing to team performance, cohesion, decision satisfaction,
and knowledge integration. Although moderators were identified, information sharing positively pre-
dicted team performance across all levels of moderators. The information sharing–team performance
relationship was moderated by the representation of information sharing (as uniqueness or openness),
performance criteria, task type, and discussion structure by uniqueness (a 3-way interaction). Three
factors affecting team information processing were found to enhance team information sharing: task
demonstrability, discussion structure, and cooperation. Three factors representing decreasing degrees of
member redundancy were found to detract from team information sharing: information distribution,
informational interdependence, and member heterogeneity.
Keywords: group, information sharing, information sampling bias, hidden profile, information processing
Organizations are increasingly assigning complex decision-
making tasks to teams rather than to lone individuals. Personnel
selection decisions usually require input from a selection commit-
tee rather than a single hiring manager; homicide investigations are
typically conducted by a group of detectives rather than by a single
officer; the assignment of guilt or innocence to an accused criminal
is the responsibility of a jury rather than a judge. A primary
advantage of using small groups and teams in these situations is to
expand the pool of available information, thereby enabling groups
to reach higher quality solutions than could be reached by any one
individual. Still, superior solutions to complex decision tasks re-
quire members to effectively integrate unique, relevant, and often
diverse informational sets.
Despite the intuitive importance of effective information sharing
(IS) for team decision-making (e.g., Bunderson & Sutcliffe, 2002;
Jehn & Shah, 1997), past research has shown teams often deviate
from the optimal utilization of information when making deci-
sions; discussion often serves to strengthen individual prediscus-
sion preferences rather than as a venue to share new information
(i.e., biased information sampling model; Stasser & Titus, 1985).
These results raise a number of questions of significant importance
to the research and practice of teams. We used meta-analysis to
cumulate empirical findings culled from studies examining various
task domains and discussion structures as well as different aspects
of IS and performance criteria to address the following questions:
First, to what extent does IS impact team performance? Second,
what role do moderators play in this relationship (i.e., definition of
IS, operationalization of performance criteria, discussion structure,
and team task type)? Third, which factors promote (e.g., cooper-
ation) and suppress (e.g., information distribution) IS? Figure 1
summarizes the relationships examined in the current study.
Information Sharing Uniqueness and Openness
Differing theoretical and operational definitions of IS in teams
may partially explain discrepant findings reported in the extant
literature regarding the role of IS in performance. Most prior work
on IS originates with Stasser and Titus’s (1985, 1987) biased
information sampling model, which demonstrates that groups
spend more time discussing shared information (information al-
ready known by all group members) than unshared information
(information uniquely held by one group member; Stasser & Titus,
1985, 1987). Empirical studies examining biased information sam-
pling have essentially examined what Hinsz, Tindale, and Vollrath
(1997) described as the commonality– uniqueness dimension of IS,
or “variability in how many group members have access to a piece
of information” (p. 54). We refer to these studies as investigations
of the uniqueness of IS. A second subset of studies relevant to team
information processing has examined aspects of information ex-
change more broadly, encompassing team communication related
to goals, progress, coordination, and the like, independent of the
initial distribution pattern of information among team members
(Henry, 1995; Jehn & Shah, 1997). We refer to these studies as
investigations of the openness of IS. Table 1 presents examples of
Jessica R. Mesmer-Magnus, Department of Management, Cameron
School of Business, University of North Carolina Wilmington; Leslie A.
DeChurch, Department of Psychology, University of Central Florida.
A prior version of this article was presented at the 2008 Society for
Industrial and Organizational Psychology Conference in San Francisco,
CA. We thank Verlin Hinsz, Dennis Devine, Ronald Piccolo, Chris Sager,
and Chockalingam Viswesvaran for their constructive feedback and helpful
suggestions. We thank Diana Keith and Andrea Saravia for their assistance
in gathering articles.
Correspondence concerning this article should be addressed to Jessica
R. Mesmer-Magnus, Department of Management, Cameron School of
Business, University of North Carolina Wilmington, 601 South College
Road, Wilmington, NC 28403. E-mail: magnusj@uncw.edu
Journal of Applied Psychology © 2009 American Psychological Association
2009, Vol. 94, No. 2, 535–546 0021-9010/09/$12.00 DOI: 10.1037/a0013773
535