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Chapter 3.13
DOI: 10.4018/978-1-60960-783-8.ch3.13
ABSTRACT
Wikis have been widely used as knowledge man-
agement tools. However, most of them do not
support the conversion process of knowledge in an
appropriate way. Specifically, they do not support
brainstorming and creativity techniques, which are
needed to convert tacit knowledge into explicit.
This chapter presents how a wiki tool called the
Spatial Hypertext Wiki (ShyWiki) can be used
for supporting collaborative requirements elicita-
tion following the knowledge creation spiral of
Nonaka. The knowledge conversions in the spiral
(socialization, externalization, combination, and
internalization) and the knowledge types in each
conversion are related to different activities in
requirements elicitation, which can be performed
through ShyWiki. ShyWiki allows stakeholders to
collaborate by creating, brainstorming, structur-
ing and reorganizing requirements contained in
notes. In this way, the requirements negotiation
and prioritization process can be done through
the wiki pages which are seen as virtual boards
that hold hypertext notes.
INTRODUCTION
Knowledge Management is composed of the
activities, methods, processes, and software that
validate, evaluate, integrate, and disseminate
information for learning and decision making
(Rhem, 2005). A Knowledge Management System
(KMS) is an information system that improves
the organizational process of creating, storing,
retrieving, transferring, and applying knowledge
(Leidner & Alavi, 2001).
Carlos Solis
Lero, Ireland
Nour Ali
Lero, Ireland
Managing Requirements
Elicitation Knowledge Using
a Spatial Hypertext Wiki