Int. J. Technology Marketing, Vol. 2, No. 3, 2007 243
Copyright © 2007 Inderscience Enterprises Ltd.
Individual assessment of humanlike consumer
robots: an extended TAM with aesthetic response
and tolerance
Adesegun Oyedele and Soonkwan Hong*
College of Business Administration
The University of Texas-Pan American
1201 West University Drive
Edinburg, TX 78541, USA
Fax: (956) 381–2867
E-mail: adeseguno@yahoo.com
E-mail: shong@utpa.edu
*Corresponding author
Michael S. Minor
College of Business Administration
The University of Texas-Pan American
1201 West University Drive
Edinburg, TX 78541, USA
E-mail: msminor@hotmail.com
Abstract: This study extends the Technology Acceptance Model (TAM) as it
is incorporated with individual aesthetic response and aesthetic tolerance in
order to explain individual receptiveness towards Humanlike Consumer Robots
(HCRs). Utilising experimental survey data collected from 241 respondents
exposed to a HCR (‘Robosapien’), the results of the study suggest that
perceived visual aesthetics and individual aesthetic tolerance are strongly
associated with attitude towards and intention to own the HCR. Consequently,
although not conclusive, the results of the study signify the fact that the hedonic
aspects of the HCR may be more, at least equally, relevant than the utilitarian
aspects. A detailed discussion followed by managerial implications and future
research suggestions is provided.
Keywords: Technology Acceptance Model; TAM; Hedonic consumption;
aesthetics; product design; consumer robot; structural equation modelling;
internet marketing.
Reference to this paper should be made as follows: Oyedele, A., Hong, S. and
Minor, M.S. (2007) ‘Individual assessment of humanlike consumer robots: an
extended TAM with aesthetic response and tolerance’, Int. J. Technology
Marketing, Vol. 2, No. 3, pp.243–263.
Biographical notes: Adesegun Oyedele is a PhD candidate in Marketing at the
University of Texas-Pan American. He has published a paper in the Journal of
Business and Industrial Marketing and International Journal of Service
Industry Management, and he presented papers in AMA and AMS conferences.
His research interests include self-service technology and consumers’
interactions with technological products.