DOI: 10.4018/IJISCRAM.2018010101 International Journal of Information Systems for Crisis Response and Management Volume 10 • Issue 1 • January-March 2018 Copyright © 2018, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. 1 Business Continuity Management in Micro Enterprises: Perception, Strategies, and Use of ICT Marc-André Kaufhold, University of Siegen, Siegen, Germany Thea Riebe, University of Siegen, Siegen, Germany Christian Reuter, Technische Universität Darmstadt, Darmstadt, Germany Julian Hester, University of Siegen, Siegen, Germany Danny Jeske, University of Siegen, Siegen, Germany Lisa Knüver, University of Siegen, Siegen, Germany Viktoria Richert, University of Siegen, Siegen, Germany ABSTRACT Small and medium-sized enterprises (SMEs) represent 99% of enterprises in Germany and more than 95% in the European Union. Given the recent increase of natural disasters and man-made crises and emergencies, it seems an important economic goal to ascertain that SMEs are capable of maintaining their work, revenue and profit at an acceptable level. According to ISO 22301, business continuity management (BCM) is a holistic management process which identifies potential threats and their impact to an organization and serves as a framework to increase organizational resilience and response capabilities. Prior research identified that BCM is under-represented in SMEs and that their security level is partially in an uneconomical range. This article presents the analysis of interviews with 19 independent micro enterprises highlighting findings on their low crisis awareness, varying technical dependency, existing action strategies and communication strategies and proposing a categorization of micro enterprises as preventive technicians, data-intensive chains or pragmatic jumpers. KEywoRdS Action and Communication Strategies, Business Continuity Management, Crisis Awareness, Micro Enterprises, Technical Dependency