DOI: 10.21276/sjebm.2016.3.10.6 Available Online: http://saspjournals.com/sjebm 560 Scholars Journal of Economics, Business and Management e-ISSN 2348-5302 Sihwahjoeni et al.; Sch J Econ Bus Manag, 2016; 3(10):560-564 p-ISSN 2348-8875 © SAS Publishers (Scholars Academic and Scientific Publishers) (An International Publisher for Academic and Scientific Resources) Effect of Satisfaction User System ERP (Enterprise Resource Planning) to Quality Accounting Information and Managerial Performance in PT. Bank Mandiri (Persero) Malang Branch Sihwahjoeni, Syaiful Arifin Faculty of Economic and Business University Merdeka Malang, Indonesia 65115 *Corresponding Author Sihwahjoeni Email: yuninang1812@gmail.com Abstract: This study examined the effect of ERP system users on the quality of accounting information and managerial performance of ERP system users. The study population was the ERP system-level managers who have been using the ERP system in PT. Bank Mandiri (Persero) Branch Malang. The analysis technique used structural equation modeling analysis. User satisfaction ERP systems have a significant effect on the quality of accounting information. This shows that the system users are satisfied with the quality of information produced, because it meets the criteria of accuracy, timeliness, relevance, informativeness, and competitiveness. With the ERP system provides many benefits and improvements in terms of cooperation between managers and employees, financial consolidation, marketing and sales, human resources, and manufacturing applications, management information available real-time available anywhere and anytime, as well as information systems for inventory management, and regulate labor costs, overtime, and delivery time. User satisfaction ERP systems have a significant effect on managerial performance. Management proper and effective management of the ERP system is critical to the success of ERP implementation. A competent manager is the most important factor in the implementation of information systems. The quality of accounting information capable of mediating influence user satisfaction ERP system on managerial performance. Keywords: Satisfaction User, Quality Accounting Information, Managerial Performance INTRODUCTION Enterprise Resource Planning (ERP) is a system that combines all functions of the organization's business. Today use ERP system has undergone rapid development, as well as in Indonesia. The growing number of users of the ERP system is not out of the company's desire to integrate all business functions resulting in streamlining the processing of data through one centralized database. In this case the ERP system to process data in an integrated manner with database driven, so that the system can integrate many subsystems, such as the reception system (sales, billing, accounts receivable, cash receipts), the system expenditure (purchases, debt, debt payments), production (planning, supervision, accounting fees), general ledger and reporting system business (financial statements, management reports). In fundamental research phase I research more emphasis on corporate reporting that is focused on Human Resource Management. The use of the ERP system is expected to affect the system's effectiveness through improved information retrieval process satisfaction managers, internal control, and improving the quality of financial reporting and facilitates transaction processing companies [1]. Furthermore, an effective information system can be improved its quality be expected decision for punctuality and reliability. Thus, the effectiveness of information systems can help improve the performance of the company [2]. However, behind the report showing the positive effect on the use of ERP systems on the other hand also reported a negative impact on the use of ERP systems by the company [3]. This suggests that there are factors that determine the success of ERP system usage by the company. Use underlying expectation that the ERP system to create efficiency and effectiveness of the organization's business processes, although the cost is very large. In a study Poston and Grabski found that the main expectations of companies using ERP systems is to improve the ability of managerial decision-making through the provision of company information accurate and timely [2]. This integrated system enables managers to share information, and then the information is used to monitor the performance of the company [4]. Model user satisfaction system developed DeLone assess the satisfaction of the use of information systems by linking the level of user satisfaction with the use of the system (usage) and organizational performance [5]. The higher the level of user satisfaction towards the new system is implemented would lead to the use of higher intentions and