International Journal of Evaluation and Research in Education (IJERE) Vol. 11, No. 3, September 2022, pp. 1240~1249 ISSN: 2252-8822, DOI: 10.11591/ijere.v11i3.22875  1240 Journal homepage: http://ijere.iaescore.com Self-efficacy and user behavioral intention to use online consultation management system Mohamad Rahimi Mohamad Rosman 1 , Mohammad Azhan Abdul Aziz 2 , Mohd Akmal Faiz Osman 1 , Noor Masliana Razlan 3 1 Department of Information Systems Management, Faculty of Information Management, Universiti Teknologi MARA (UiTM), Kelantan, Malaysia 2 Department of Records Management, Faculty of Information Management Universiti Teknologi MARA (UiTM), Kedah, Malaysia 3 Department of Library Management, Faculty of Information Management Universiti Teknologi MARA (UiTM), Kelantan, Malaysia Article Info ABSTRACT Article history: Received Sep 8, 2021 Revised Jun 20, 2022 Accepted Jul 5, 2022 A consultation is an act of discussing a certain issue between two or more parties. Consultation is considered very important especially in the context of higher education. The Novel Coronavirus 2019 (COVID-19) pandemic has shifted the education paradigm into digital dependency, including consultation management between students and academicians. However, a lack of studies has been conducted on the roles of self-efficacy towards user behavioral intention to use online consultation management systems in the aftermath of a pandemic. Therefore, the purpose of this research is to investigate the relationship between self-efficacy and user behavioral intention to use an online consultation management system. In terms of respondents, 270 students were selected based on convenience sampling. Findings were analyzed using statistical package for social sciences (SPSS) version 26 and SmartPLS version 3.2.8. Hence, this research revealed that proposed hypotheses were all supported. Self-efficacy has a positive and significant relationship with perceived usefulness and perceived ease of use. On the other hand, both perceived usefulness and ease of use were found positively influence attitude towards using online consultation management system. Keywords: Attitude Consultation Perceived ease of use Perceived usefulness Self-efficacy System development This is an open access article under the CC BY-SA license. Corresponding Author: Mohamad Rahimi Mohamad Rosman Department of Information System Management, Faculty of Information Management, Universiti Teknologi MARA Bukit Ilmu, 18500 Machang, Kelantan, Malaysia Email: rahimimr@uitm.edu.my 1. INTRODUCTION Consultation involves a process of interaction between two professionals acting as consultants, who are experts, who refer to their help on current problems [1]. It is involved in any business by giving expert advice to people working in a particular field. Traditionally, Rajaee, Ahmadi, and Abedi [2] mention academic consultation is a process based on helpful, face-to-face, and specialized relationships in which the consultants who are academician, using their specialized knowledge and skills, then show the path to growth and problem solving of their clients (students). In recent decades, the evaluation of the higher education institution's functioning has been regarded as an important measurement in determining the quality of the action of the academic institution. Therefore, any kind of study related to the educational progress of the students can be considered as a step for the growth and advancement of the quality of academic institutions. Clearly, the academic advisor plan will achieve its goals in the universities [3].