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Chapter 12
DOI: 10.4018/978-1-4666-8268-9.ch012
An Overview of Training and
Development Practices in
Food and Beverage Outlets
ABSTRACT
This chapter aims to identify, investigate and report the importance and usage of training and develop-
ment practices in food and beverage outlets operating in the region of Chandigarh, India. Based on a
survey of 55 food and beverage outlets and their perceptions on training and development practices
were assessed by 22 training and development practices and 3 demographic variables. To identify the
importance and usage of these practices, descriptive static was incorporated. The study provides a strong
indication that there are signifcant diferences on usage and importance of training and development
practices in food and beverage outlets in Chandigarh. The study is an attempt to add information to the
very little empirical knowledge available referring to the training and development practices in food
and beverage industry.
INTRODUCTION
In order to achieve long term sustainability, ef-
fective and efficient people need to be equipped
through proper training and development.
Employee training and development has been
recognized as a significant determinant of both
employee and organizational performance (Kyria-
kidou & Marondas, 2010; Lucas, 2004; Chand &
Katou, 2007; Chand & Ambardar, 2010). Trained
employees are more likely to take pride in or-
ganisational achievements; believe in the goals;
committed to their organisations and values of the
organisation and, therefore, exhibit higher levels
of performance. Moreover, the implementation
of various training programs fosters learning
and improves the overall competence of organi-
zational members, and it is believed that training
implementation leads to higher organizational
performance (Jones & Latreille, 2008; Chand
& Ambardar, 2010). Hence, the food and bever-
age organization has to endorse the training and
development of its workforce to broaden their
knowledge and skills, re-orient their culture and
Ankush Ambardar
Kurukshetra University, India