Int. J. Information Technology and Management, Vol. 18, No. 4, 2019 407 Copyright © 2019 Inderscience Enterprises Ltd. Impact of communication on the collaboration between 3PL service providers and their clients. Case of Lithuania Aidas Vasilis Vasiliauskas* and Virgilija Vasilienė-Vasiliauskienė General Jonas Žemaitis Military Academy of Lithuania, Šilo st.5A, Vilnius 10322, Lithuania Email: aidas.vasilisvasiliauskas@lka.lt Email: virgilija.vasiliene-vasiliauskiene@mil.lt *Corresponding author Ieva Meidutė-Kavaliauskienė Research Centre, General Jonas Žemaitis Military Academy of Lithuania, Šilo st.5A, Vilnius 10322, Lithuania Email: ieva.meidute@lka.lt Abstract: Production enterprises constantly are trying to add more value to their products and secure their competitive advantage. One of the possible ways in achieving this goal is to get rid of the uncommon activities to intermediaries, which take control over the process of distribution of goods. However, due to intense change on the market, intermediaries responsible for provision of third-party logistics (3PL) services, sometimes fall short to adapt to shifted manufacturer’s needs. Because of the insufficient exchange of information, 3PL service providers start to render inadequate services and are not able to assure efficiency of manufacturer’s logistics system. This article discusses importance of exchange of information between production enterprises and their logistics intermediaries based on the results of study on the situation of communication problems between 3PL service providers and their clients in Lithuania. Keywords: collaboration; exchange of information; 3PL services; logistics intermediaries; communication; Lithuania. Reference to this paper should be made as follows: Vasilis Vasiliauskas, A., Vasilienė-Vasiliauskienė, V. and Meidutė-Kavaliauskienė, I. (2019) ‘Impact of communication on the collaboration between 3PL service providers and their clients. Case of Lithuania’, Int. J. Information Technology and Management, Vol. 18, No. 4, pp.407–418. Biographical notes: Aidas Vasilis Vasiliauskas is Professor at General Jonas Žemaitis Military Academy of Lithuania. His science interests cover the fields of logistics, supply chain management, transportation and warehousing. He is the participant of different international and national projects and a Visiting Professor at various universities in Finland, Holland, Latvia, Poland and Slovakia.