Vokasia Volume 1 Nomor 1 Juni 2021 http://jos.unsoed.ac.id/index.php/vokasia/index KEMAMPUAN BERBAHASA INGGRIS LISAN KARYAWAN FRONT OFFICE HOTEL JAVA HERITAGE Nabila Muthia Sani 1 , Mia Fitria Agustina 1*, Rizki Februansyah 1 1 Fakultas Ilmu Budaya, Universitas Jenderal Soedirman email: mia.agustina@unsoed.ac.id Abstract The purpose of writing this article is to find out the standard of service in English and the ability of Java Heritage Hotel employees to speak English. Hotel Java Heritage is one of the 4-star hotels in Purwokerto. Hotel Java Heritage provides a variety of facilities and services provided for the satisfaction of guests staying at the hotel. This hotel is not only visited by domestic guests, but also visited by foreign guests. The use of English in the hotel environment is very important as a means of communication and good service to foreign guests. Hotel employees, especially the front office, use English as a medium to communicate with these guests. However, the different educational backgrounds of hotel front office employees make each employee have different English skills, especially in communicating using English. In communicating in English, front office employees face several obstacles, such as when a foreign guest speaks, the employee cannot understand the meaning because the guest speaks too fast and the lack of English vocabulary or vocabulary makes it difficult for employees to pronounce a word or sentence. Therefore, to improve employees' English skills, the hotel management can provide intensive English training or courses to employees. Keywords: English, Front Office, Java Heritage, Vocabulary Alamat Koresponden E-mail : : Fakultas Ilmu Budaya Universitas Jenderal Soedirman mia.agustina@unsoed.ac.id e-ISSN : xxxx-xxxx p-ISSN : xxxx-xxxx Pendahuluan Pariwisata merupakan kegiatan yang dilakukan seseorang dengan pergi ke suatu tempat dengan tujuan untuk rekreasi. Kegiatan pariwisata dapat terlaksana apabila perusahaan yang bergerak di dalam industri pariwisata saling bekerjasama. Salah satu perusahaan yang bergerak di dalam industripariwisata adalah perusahaan penyedia akomodasi. Salah satu industri pariwisata penyedia layanan akomodasi adalah hotel. Hotel menyediakan layanan berupa jasa dalam bentuk menyediakan penginapan untuk tamu yang datang. Selain itu, hotel juga menyediakan makanan dan minuman yang bisa dibeli oleh tamu yang datang. Namun, fasilitas, struktur departemen, dan kualitas sumber daya manusia yang ada di setiap hotel pasti berbeda. Bahkan kemampuan yang menjadi syarat untuk karyawan di hotel pun berbeda. brought to you by CORE View metadata, citation and similar papers at core.ac.uk provided by JOS - UNSOED (Jurnal Online Soedirman - Universitas Jenderal Soedirman)