Indian Journal of Fundamental and Applied Life Sciences ISSN: 2231-6345 (Online) An Open Access, Online International Journal Available at http://www.cibtech.org/jls.htm 2014 Vol. 4 (1) January-March, pp.147-152/Taboli and Mortazavi Research Article © Copyright 2014 | Centre for Info Bio Technology (CIBTech) 147 SELF ASSESSMENT OF PERFORMANCE OF EDUCATIONAL AND TREATMENT HOSPITALS AFFILIATED TO “KERMAN UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES” THROUGH EFQM MODEL 2011-12 *Hamid Taboli 1 , Hamid Mortazavi 2 and Abdolreza Soltani Nejad 3 1 Faculty of Governmental Management Unit, Payame Noor University of Kerman 2 Department of Psychology and Education Science Payamnoor University 3 Department of Management studies, Payam-E Noor University, Tehran, Iran *Author for Correspondence ABSTRACT Excellence model is a pattern accompanied by basic conceptions of total quality management and self- assessment system which provides integrated and disciplined background to evaluate activities, processes and subsequent results with organizational prospects and criteria, while identifying the potent and improvement-needed fields. Following the importance of programming and administrating the performance/ efficacy evaluation system in the current study, it is used Excellence Model of European Performance (EFQM) to evaluate the performance of educational-treatment hospitals affiliated by Kerman University of medical Sciences. The present study is a descriptive, functional and procedural Type. The investigated community was the randomly selected people as; hospital managers, nursing managers, clinical supervisors and institutional managers and employees of education and remedial centers managed by Kerman University of medical Sciences in 2010. The data were collected through EFQM-based questionnaires and the gained scores were analyses with SPSS software. The average scores for self-assessment of studied centers are as follows; leadership position: 73.8 out of 100 points, policies and strategies: 60.1 out of 80 points, employees: 60.8 out of 90, partnership and resources: 60.6 out of 90, processes: 94.9 out of 140, customers result: 100.7 out of 200 points, employees results: 60.1 out of 90 points, society's results: 37.1 out of 60 points and the operations key results: 90.9 out of 150 points. The average of self-evaluation performance of the hospitals was 622.7 out of 1000 points (62% out of 100%). The findings of this study showed that the majority of scores are related to policy criteria and leadership. The partnership criteria, resources and society's results were found to be the most improvement needed fields. The maximum scores recently attained pertain to the global one achieved by the “ Jiling center of addiction abandonment in Amsterdam- Holland” and the national ones achieved by “15 th Khordad and Alborz hospitals of Tehran.” Keywords: Performance Evaluation, Efqm Excellence Model, Educational-Remedial Centers INTRODUCTION Those who are active lose sometimes, those are inactive lose always (Taro, 2004). Complexity is nature of instable and turbulent environment; business organizations and bureaus are influenced by environment- al changes. In such conditions, Business Excellence Models is answer to these questions: how is a pioneer organization? What aims and concepts are followed? What are the criteria governing its behaviors? Several studies implemented to identify and spread key factors in organizational success to evaluate and improve their performance, which leaded to achievements as national quality awards and Business Excellence of Deming, Baldrige, EFQM (European Foundation for Quality Management) and other organizational models. These models are most applicable in organizational performance evaluation )Najmi, 2008). Hospital centers are known as the basics of health system in any country and most of governmental distresses of health system arise in such centers. Therefore, reforming health system is not possible without considering such centers and improving their performance. Organizational performance