Daffodil International University Journal of Business and Economics, Vol. 9, No. 1, PP. 151-159, June, 2015 151 Total Quality Management (TQM) for Improving Quality Service in University Libraries: A Conceptual View Md. Milan Khan 1 Mostafa Kamal 2 Abstract: Nowadays, libraries are passing challenging time in providing quality services for its users. Libraries are service organizations dedicated to their users and Quality management is the basis for library management in general. Libraries and librarians are required to demonstrate to top management of the university that they are getting a good return on their investments in the library. This paper highlights the importance of total quality management in university libraries, deals with TQM objectives, aims to focus on how they can provide better quality services to its users with limited resources in using TQM effective management tools and principles. As such, a conceptual view has been built for the utilization of TQM in university libraries. Keywords: TQM, Library Management, Quality Services. Introduction: Library is the heart of any educational institution. The purpose of university libraries are to support teaching, to research and to promote services for enhancing research and development ability. Each university library needs to provide correct, prompt and effective service. Libraries are committed to provide proper and high quality of services to its users at any moment. The goal of university libraries is to maintain a level of service quality and to satisfy readers at all times. Hence, it is necessary to determine the level of technical and reader services, as well as the measurement of service performance and service quality techniques to better understand readers and provide better services. In the past consuming more resources, buying more books and moving to large premises were considered as improving quality. But that approach is not valid today. One of the good solutions to improve quality is to provide right information to the right user at the right time. These require a thorough change in the approach –an approach based on user satisfaction. Libraries are service organizations dedicated to their users. By formulating a strategy plan, and following it with a commitment to continuous quality improvement, library managers can transform and improve their organizations. TQM is the preferred method to increase the user satisfaction. It is believed that this can be achieved by implementing TQM. So, the tools and techniques of the total quality management can be applied to develop quality services in university libraries. The 1 Librarian-Daffodil International University, E-mail: librarian@daffodilvarsity.edu.bd, 2 Professor and Advisor, Department of Real Estate, Daffodil International University, E-mail: m.kamal@daffodilvarsity.edu.bd ISSN 1818–6238 Daffodil International University Journal of Business and Economics, Vol. 9, No. 1, PP. 151-159, June, 2015